Ra'Chel Young
Atlanta
Summary
Dynamic sales associate with a strong focus on customer satisfaction and operational efficiency. Proven ability to enhance workflows and streamline service delivery, leading to improved customer experiences.
Detail-oriented individual with a solid background in customer service and sales. Known for exceptional time management and problem-solving skills, contributing to improved order accuracy and reduced processing times. Ready to support business goals through optimized workflows.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adapt at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Sales Associate
Waffle House Inc
Brookhaven, GA
03.2024 - Current
- Advised patrons on menu options, contributing to an improved dining experience and customer contentment.
- Managed high-volume customer order processing, ensuring accuracy and timeliness during peak operational hours.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Engaged with team members to refine service workflows, significantly reducing order processing duration.
Sales and Marketing Agent
Assurance Wireless
Atlanta, GA
02.2022 - 02.2024
- Crafted and launched focused marketing campaigns to strengthen customer relationships and increase overall brand recognition.
- Identified and assessed market trends to inform promotional strategies and support sales growth objectives.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Implemented and monitored customer outreach initiatives targeting strategic follow-ups, driving improvements in lead generation efforts.
Assistant Manager
QuikTrip
Austell, GA
09.2020 - 09.2022
- Led team to optimize inventory management processes, reducing waste and improving stock accuracy.
- Implemented training programs for new employees to enhance operational efficiency and service quality.
- Streamlined scheduling procedures to ensure adequate staffing during peak hours, enhancing customer service experience.
- Developed and maintained relationships with vendors to secure favorable terms and improve supply chain operations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Trained new staff on operational procedures, fostering a collaborative team environment.
Insurance Intern
Assurance America
Atlanta, GA
01.2021 - 06.2021
- Facilitated digital conversion and organization of files to enhance the onboarding process for potential and new hires.
- Managed records to support HR operations by updating employee information annually, including benefits, salaries, positions, promotions, and personal details.
- Streamlined event organization processes, resulting in successful company gatherings. Enhanced document management systems, improving accessibility and compliance. Optimized disposal of unneeded materials, contributing to a clutter-free workspace. Improved office supply replenishment, ensuring uninterrupted operations. Coordinated company lunches, fostering a collaborative work environment.
Education
Exercise Science
Georgia Gwinnett College
Lawrenceville, GA05-2028
High School Diploma -
Kell High School
Marietta05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Waffle House Inc
03.2024 - Current
Sales and Marketing Agent
Assurance Wireless
02.2022 - 02.2024
Insurance Intern
Assurance America
01.2021 - 06.2021
Assistant Manager
QuikTrip
09.2020 - 09.2022
Exercise Science
Georgia Gwinnett College
High School Diploma -
Kell High School