Rachel Zoolfia Hitchcock
LAWRENCEVILLE
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Katie’s Sports Bar and Grill
08.2024 - Current
- Provided friendly and efficient customer service
- Restocked silverware and maintained a clean dining area
- Collaborated effectively with team members to ensure smooth operations
Food Service Associate
Boxete Kitchen
01.2024 - 08.2024
- Assisted customers and delivery drivers with orders and inquiries
- Prepared beverages, including coffee and boba drinks
- Restocked packaging materials and maintained inventory
- Ensured a clean and safe work environment
Barista
Cafe Blue
07.2023 - 12.2023
- Prepared a variety of coffee and food items efficiently and with quality
- Delivered excellent customer service, including answering questions and directing inquiries
- Maintained a clean and safe workspace, including sanitizing kitchen and dining areas
- Developed over two years of experience in the food and beverage industry
Customer Service Associate
Kroger
08.2019 - 06.2020
- Provided excellent customer service in a retail environment
- Gained experience in restocking and inventory management
- Developed knowledge of store products and safety protocols
- Certified in health and safety (ServSafe Certificate,2022)
Education
Georgia Gwinnett College
01.2028
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Lanier High School
01.2024
Skills
- Highly organized and adaptable
- Exceptional communication and collaboration abilities
- Strong problem-solving skills
- Over five years of customer service experience
- Exceptional customer service
- Guest engagement
- Strong work ethic
Timeline
Server
Katie’s Sports Bar and Grill
08.2024 - Current
Food Service Associate
Boxete Kitchen
01.2024 - 08.2024
Barista
Cafe Blue
07.2023 - 12.2023
Customer Service Associate
Kroger
08.2019 - 06.2020
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Lanier High School
Georgia Gwinnett College
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