Rae'Elle Ledford
Pooler
Summary
Dynamic and detail-oriented professional with a proven track record at Mellow Mushroom, excelling in customer service and team collaboration. Adept at multitasking and managing high-pressure situations, I consistently enhance guest experiences while ensuring efficiency. Recognized for exceptional communication skills and a commitment to resolving inquiries promptly.
Overview
2
2
years of professional experience
Work History
Host/To Go
Mellow Mushroom
08.2024 - 02.2025
- Greeted and seated guests, ensuring welcoming atmosphere and positive first impressions.
- Managed reservation system, optimizing seating arrangements for efficiency and guest satisfaction.
- Assisted in coordinating waitlist, communicating estimated wait times to enhance guest experience.
- Collaborated with kitchen staff to ensure timely service and accurate order delivery.
- Provided menu information and recommendations, contributing to informed dining choices.
- Handled guest inquiries and concerns promptly, fostering a responsive service environment.
- Adapted quickly to changing priorities during peak hours, demonstrating flexibility in a fast-paced setting.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cashier
Food Lion
10.2022 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring accountability throughout shifts.
- Collaborated with team members to enhance customer experience during peak hours.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
Education
High School Diploma -
N/A
Jacksonville, FL06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
Timeline
Host/To Go
Mellow Mushroom
08.2024 - 02.2025
Cashier
Food Lion
10.2022 - 12.2023
High School Diploma -
N/A
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