Raeshaundra (Rae) Aikens
Atlanta
Summary
Professional leasing professional prepared for success in property management roles. Extensive experience in tenant relations and lease negotiations, ensuring high occupancy and tenant satisfaction. Focused on team collaboration and adaptability, consistently delivering reliable and flexible service. Skilled in communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
ATT
01.2023 - 03.2025
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Leasing Agent
The Retreat at 138
08.2018 - 01.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
High School Diploma -
Stockbridge High School
StockbridgeNo Degree - Real Estate
Aceable Agent
Online06-2025
Skills
- Team management
- CRM software
- Call center experience
- Complaint handling
- Team coaching
- Issue resolution
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
- Move-in coordination
- Background checks
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative Team Lead
ATT
01.2023 - 03.2025
Leasing Agent
The Retreat at 138
08.2018 - 01.2021
High School Diploma -
Stockbridge High School
No Degree - Real Estate
Aceable Agent
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