Rafael Orozco
Conyers
Summary
Dynamic professional with a strong background in sales leadership, now focusing on construction management. Proven success in client relations and team management, with over 4 years of experience as a top sales performer. Actively pursuing an Associate’s Degree in Construction Management to build technical expertise and combine it with strong communication, organizational, and leadership skills.
Overview
4
4
years of professional experience
Work History
Sales Expert
T-Mobile
Chamblee, GA
07.2023 - 08.2025
- Consistently ranked as one of the top sellers in the district, exceeding monthly and quarterly sales targets.
- Served as Key Holder, managing daily store operations, opening/closing responsibilities, and supervising staff on the sales floor.
- Trained and mentored new employees, fostering a high-performance team culture.
- Delivered exceptional customer service, resolving escalated issues, and ensuring client satisfaction.
- Conducted follow-up communications with customers to nurture relationships and loyalty.
- Demonstrated product features to enhance customer knowledge and satisfaction.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Sales Expert
Deportes America
Chamblee, GA
01.2022 - 04.2023
- Provided personalized service to customers, driving repeat business and loyalty.
- Maintained organized inventory of sports clothing and ensured attractive product displays.
- Led creative brainstorming sessions to generate innovative marketing concepts.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
Associate of Science - Construction Management
Gwinnett Technical College
Lawrenceville, GA05-2027
Skills
- Project Coordination & Scheduling (coursework training)
- Team Leadership & Staff Supervision
- Client Relationship Management
- Negotiation & Conflict Resolution
- Time Management & Organizational Skills
- Sales Strategy & Goal Achievement
- Customer service
- Team building
- Sales strategies
Affiliations
- Actively Playing in organized sports.
Accomplishments
- Recognized as Top Sales Performer within district multiple times at T-Mobile.
- Trusted with manager-on-duty responsibilities as Key Holder.
- Building industry-specific knowledge through active enrollment in a Construction Management program.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Expert
T-Mobile
07.2023 - 08.2025
Sales Expert
Deportes America
01.2022 - 04.2023
Associate of Science - Construction Management
Gwinnett Technical College
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