Summary
Overview
Work History
Education
Skills
Certification
Cooking, writing, travel
Languages
Timeline
Generic

Rafael Suarez

College Park

Summary

Dynamic operations supervisor with a proven track record at Ngroup, skilled in forklift operation and problem-solving. Enhanced team productivity through effective training and coaching, while maximizing warehouse space utilization. Recognized for fostering a safety-first culture and maintaining high standards of efficiency in fast-paced environments. Punctual and reliable team player.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Laborer

Flex Staffing
04.2025 - Current
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.

Case Picker

Action Logistics
01.2025 - 03.2025
  • Loaded, unloaded, moved and stacked products and materials using forklift, clamp truck or other power equipment.
  • Enhanced warehouse efficiency through proper utilization of RF scanning equipment for accurate inventory management.
  • Operated reach truck to store and retrieve materials or items on racks, shelves and bins.
  • Maximized productivity by effectively utilizing available resources, including pallet jacks, forklifts, and other material handling equipment during case picking tasks.
  • Promoted a positive work atmosphere by maintaining open lines of communication with colleagues and fostering teamwork in the workplace.
  • Supported continuous improvement initiatives by actively participating in training sessions and implementing best practices in case picking operations.

Master Grill Operator

Waffle House
04.2023 - 01.2025
  • Cleaned and maintained kitchen equipment regularly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Grilled meats and seafood to customer specifications.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Operations Supervisor

Ngroup
05.2021 - 03.2023
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Improved overall productivity by implementing effective training programs for new hires and existing employees.
  • Motivated employees by setting clear expectations, providing regular feedback, and recognizing outstanding achievements through reward programs or promotions as appropriate.
  • Maximized warehouse space utilization, optimizing storage layouts to accommodate increased inventory levels.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
  • Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
  • Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
  • Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.

Education

Hospitality Management

SUNY Delhi
Delhi, NY

Skills

  • Heavy lifting
  • Problem-solving
  • Time management
  • Attention to detail
  • Debris and trash removal
  • Forklift operation
  • Loading and unloading
  • Order picking
  • Punctual and reliable
  • Palletizing
  • Lift equipment operation

Certification

I am a certified Forklift Trainer

Speak English and Spanish

Cooking, writing, travel

I enjoy spending time with my family,  cooking, and writing amongst other things

Languages

Spanish
Professional Working
French
Elementary

Timeline

General Laborer

Flex Staffing
04.2025 - Current

Case Picker

Action Logistics
01.2025 - 03.2025

Master Grill Operator

Waffle House
04.2023 - 01.2025

Operations Supervisor

Ngroup
05.2021 - 03.2023

Hospitality Management

SUNY Delhi

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Rafael Suarez