Rafeaka Mckine
Savannah
Summary
Dedicated and dependable customer service professional with over 10 years of experience in retail and food service. Proven leadership experience as a Lead Customer Service associate and Key Holder, with strengths in team supervision, customer satisfaction, communication, and time management. Currently seeking a CDL driving position where strong work ethic, reliability, and leadership skills can contribute to company success.
Overview
13
13
years of professional experience
Work History
Lead Customer Service Associate
Food Lion
Savannah
06.2021 - 05.2023
- Supervised front-end operations and provided cashiers with support to enhance customer service during daily shifts.
- Maintained a clean, organized, and welcoming store environment.
- Coordinated employee break schedules to maintain continuous service and support efficient operations.
- Assisted customers and resolved concerns professionally.
- Motivated team members to achieve high standards in customer service and foster a positive work environment.
Key Holder
Dollar General
Savannah
04.2017 - 05.2021
- Provided excellent customer service and supported daily store operations.
- Opened and closed the store following company procedures.
- Assisted with cash management, stocking, and inventory.
- Helped supervise employees during assigned shifts.
Customer Service Representative
McDonald's
Savannah
04.2010 - 05.2015
- Provided friendly and efficient customer service, enhancing customer satisfaction.
- Processed customer orders and handled cash transactions with accuracy, ensuring smooth transactions.
- Maintained cleanliness and food safety standards.
- Worked effectively in a fast-paced team environment.
Education
HIGH SCHOOL DIPLOMA -
Screven County High School
Skills
- Customer Service
- Sales techniques
- Point of Sale Management
- Retail Management
- Team Management
- Leadership
- Conflict Resolution
- Adaptability
- Time Management
- Communication
Personal Information
- Title: CDL Truck Driver
- Driving License: Class A CDL
Timeline
Lead Customer Service Associate
Food Lion
06.2021 - 05.2023
Key Holder
Dollar General
04.2017 - 05.2021
Customer Service Representative
McDonald's
04.2010 - 05.2015
HIGH SCHOOL DIPLOMA -
Screven County High School