Raffinee Harp
Hoschton
Summary
Hardworking and passionate job seeker with strong organizational skills, dedicated to building and maintaining relationships with customers within the company. Ready to help the team achieve the company's goals. Excellent computer skills and telephone etiquette. Coordinate documentation, inventory, and schedules to boost team productivity. Diplomatic and respectful team player with in-depth understanding of report preparation, spreadsheet use, and invoicing.
Overview
13
13
years of professional experience
Work History
Express Claims Associate
State Farm
Dunwoody
02.2022 - Current
- Delivered efficient, empathetic support during high-stress claims situations, ensuring exceptional service.
- Scheduled client appointments and managed sensitive policyholder data with accuracy and discretion.
- Interpreted policy coverage and guided clients through the resolution process with professionalism.
- Maintained seamless documentation workflows to support cross-functional teams.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
INBOUND STOWER
Amazon
Braselton
08.2018 - 02.2022
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Trained new employees on job duties, company policies, and safety protocols.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Collaborated with team members to improve stowing processes and increase productivity.
- Demonstrated flexibility, adapting quickly to changes in shift schedules, or workload requirements, as needed.
DENTAL ASSISTANT
LINDSAY ANDERSON FAMILY DENTISTRY
Flowery Branch
01.2018 - 08.2018
- Established clean, sterile and welcoming environment for patients.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Kept track of treatment information in patient records.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
Customer Service Representative
DS Services
Flowery Branch
10.2012 - 10.2015
- Managed high-volume inbound calls and provided customized solutions to a diverse clientele.
- Demonstrated strong listening and de-escalation techniques to turn challenges into positive interactions.
- Achieved and exceeded key performance metrics in customer satisfaction and resolution time.
Education
Associate of Applied Science - Dental Assistant
Lanier Technical College
Oakwood, GA05-2018
Skills
- Policy interpretation
- Trip planning
- High volume environments
- Written and verbal communication
- Microsoft Office Suite and CRM Tools
- Social media marketing
- Booking systems
- Time management
- Documentation management
- Team collaboration
- Customer relationship management
- Adaptability and reliability
- Payment processing
- Multi-tasking
- Detail-oriented
- Budget management
Timeline
Express Claims Associate
State Farm
02.2022 - Current
INBOUND STOWER
Amazon
08.2018 - 02.2022
DENTAL ASSISTANT
LINDSAY ANDERSON FAMILY DENTISTRY
01.2018 - 08.2018
Customer Service Representative
DS Services
10.2012 - 10.2015
Associate of Applied Science - Dental Assistant
Lanier Technical College
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