Summary
Overview
Work History
Education
Skills
Timeline
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Raheem Byrd

Reynolds

Summary

Dynamic Account Manager with a proven track record at Rent One Enterprise, excelling in client relations and issue resolution. Enhanced client satisfaction through exceptional service and proactive communication, achieving high retention rates. Skilled in account oversight and team training, fostering collaboration and driving success in diverse environments.

Overview

11
11
years of professional experience

Work History

Account Manager

Rent One Enterprise
08.2022 - 03.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Security Officer

Milliken University
07.2019 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Senior Officer

Mesa Detection Agency Inc.
11.2013 - 05.2018
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Directed work of Type employees, monitoring quality, compliance and productivity.
  • Produced reports each month outlining Type metrics.
  • Coached junior team members, fostering professional growth and improving overall team performance.
  • Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Bachelor - Criminal Justice

Southern New Hampshire University
Hooksett, NH

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account oversight
  • Issue resolution
  • Networking skills
  • Account development
  • Team Training
  • Documentation and reporting
  • Customer relationship management (CRM)
  • CCTV camera operations

Timeline

Account Manager

Rent One Enterprise
08.2022 - 03.2025

Security Officer

Milliken University
07.2019 - 08.2022

Senior Officer

Mesa Detection Agency Inc.
11.2013 - 05.2018

High School Diploma -

Penn Foster Career School

Bachelor - Criminal Justice

Southern New Hampshire University

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Raheem Byrd