RAINA CHAURASIA
Alpharetta
Summary
Dedicated Registered Behavior Technician with a passion for helping individuals with autism spectrum disorders through evidence-based ABA strategies. Proven ability to implement behavior intervention plans, collect and analyze data, and collaborate effectively with interdisciplinary teams to improve client outcomes
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Spectrum Analytical
05.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Claim Analyst
Goldfein claims management
02.2018 - 04.2023
- Prepare customers files with all necessary details related to the claims
- Answering complex phone calls and dealing in a positive way
- Collaborating with policyholders, claimants, agents, and adjusters throughout the process
- Interprets basic policy coverages and determines if coverages apply to claims submitted, escalating issues as needed
- Data entry for claims end to end details
- Receive claim assignments, verify coverage and document all appropriate information
- Submits administrative reports as required
- Delivers a positive On-My-Side customer service experience to all internal, external, current and prospective Nationwide customers
- Initiate and conduct follow-ups via proficient use of the claims handling system (Quick Base) and other related software applications
- Other duties as assigned
ONLINE BANKING Support specialist
New York Financial Technology Partners
05.2016 - 07.2017
- Help new and existing clients open personal accounts, resolve issues related to online banking services, and navigate bank’s website; assisting corporate and small business accounts with online business banking
- Unlock locked accounts and provide temporary passwords to provide access to online accounts
- Troubleshoot issues over the phone for customers using Firefox, Internet Explorer, Chrome, and Safari
- Supported customer service representatives by addressing customer inquiries by phone
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals
Education
Bachelor of Science -
Purvanchal University
India06.2004
Skills
- Quick learner
- Goal oriented
- Team Player
- Strong client relationships
- Conflict resolution expert
- Excellent analytical skills
- Problem resolution skills
- Timely Client follow up
- Account management
- Cheerful
- Energetic
Certification
RBT Certified
Languages
English
Hindi
Timeline
Registered Behavior Technician
Spectrum Analytical
05.2023 - Current
Claim Analyst
Goldfein claims management
02.2018 - 04.2023
ONLINE BANKING Support specialist
New York Financial Technology Partners
05.2016 - 07.2017
Bachelor of Science -
Purvanchal University
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