Raina Lane
Norcross
Summary
Adept at enhancing patient satisfaction and streamlining clinic workflows, I significantly improved patient comfort and treatment effectiveness at each practice I have worked at. Skilled in patient education and oral hygiene, my expertise in dental treatment plans and compassionate patient communication consistently boosted clinic efficiency and patient care outcomes.
Overview
5
5
years of professional experience
Work History
Front Desk Orthodontist Receptionist
Smile Tuners - Dr. Jimiesh Crane
02.2023 - 11.2024
- Improved patient comfort by carefully adjusting orthodontic appliances during follow-up visits.
- Educated patients on oral hygiene practices to enhance treatment effectiveness.
- Conducted comprehensive assessments to develop personalized orthodontic treatment plans.
- Enhanced team efficiency by coordinating with dental assistants and technicians.
Front Desk Dental Receptionist
Fantastic Smiles - Dr. Ulysses L. Marable III, DMD
02.2021 - 02.2023
- Scheduled appointments to optimize patient flow and minimize wait times.
- Improved patient satisfaction by addressing inquiries promptly and professionally.
- Coordinated patient records and insurance claims for seamless billing processes.
- Enhanced office efficiency with accurate data entry and documentation management.
- Improved communication with patients by explaining treatment options and financial responsibilities.
Front Desk Dental Receptionist
Gentle Family Dentistry PC - Dr. Betty Dillon
09.2020 - 01.2021
- Scheduled patient appointments efficiently to optimize clinic workflow.
- Improved patient satisfaction by greeting patients warmly and addressing their needs promptly.
- Answered phone calls and responded to inquiries to maintain effective communication with patients.
- Enhanced communication with patients by providing clear information about dental procedures and insurance coverage.
Front Desk Dental Receptionist
Family Dental Group - Dr. MacAndrew K. Robison
06.2019 - 09.2020
- Scheduled patient appointments efficiently to optimize clinic workflow.
- Improved patient satisfaction by greeting patients warmly and addressing their needs promptly.
- Coordinated dental records management for enhanced data accessibility and accuracy.
- Managed billing processes, ensuring accurate invoicing and timely payments.
- Enhanced communication with patients by providing clear information about dental procedures and insurance coverage.
Education
College Certification - Dental Assisting
UEI College
Morrow, GA01-2021
High School Diploma -
Brookshire International Academy
San Diego, CA11-2019
Skills
- Dental alignment
- Patient care
- Oral hygiene
- Braces fitting
- Patient consultation
- Treatment planning
- Patient education
- Patient records
- Patient communication
- Patient satisfaction
- Patient follow-ups
- Dental treatment plans
Timeline
Front Desk Orthodontist Receptionist
Smile Tuners - Dr. Jimiesh Crane
02.2023 - 11.2024
Front Desk Dental Receptionist
Fantastic Smiles - Dr. Ulysses L. Marable III, DMD
02.2021 - 02.2023
Front Desk Dental Receptionist
Gentle Family Dentistry PC - Dr. Betty Dillon
09.2020 - 01.2021
Front Desk Dental Receptionist
Family Dental Group - Dr. MacAndrew K. Robison
06.2019 - 09.2020
College Certification - Dental Assisting
UEI College
High School Diploma -
Brookshire International Academy
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