Raj Patel
Woodstock,georgia
Summary
Around 7+ years of Salesforce experience as an Administrator and Developer on integrating enterprise applications using Force.com, Visualforce, and Apex with Salesforce customization, security access, workflow approvals, and support administration in salesfore.com CRM. Skilled in Agile and Scrum methodologies for product development, and experienced in user management including user creation, permission sets, and profiles. Proficient in reporting and analytics tools such as Salesforce Reports and Dashboards and Tableau. Experienced in data loading tools such as Salesforce Data Loader and Dataloader.io. Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements. Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language. Experience in migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, and Data Loader. Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center. Experience in using the Workbench tool for SOQL queries, SOSL and REST Explorer. Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries. Worked in all stages of Software Development Life Cycle (SDLC).
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Developer
US Air Force attainX
05.2023 - Current
- Developed complex custom objects and fields in Salesforce to meet customer requirements.
- Built automated workflows, triggers, and processes using Apex classes and Visualforce pages.
- Implemented security measures such as sharing rules, profiles, permission sets to control data access within the organization.
- Tuned database queries written in SOQL and SOSL for better performance optimization.
- Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git.
- Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
- Implemented Lightning Components on the Salesforce platform using Aura framework.
- Designed user interfaces for Salesforce applications with Lightning Web Components and Aura components.
- Integrated third-party applications with Salesforce using REST APIs, SOAP APIs, and other web services technologies.
- Developed custom lightning components using HTML5, CSS3 and JavaScript frameworks like ReactJS and AngularJS.
Manager
DOSBROS FRESH MEXICAN GRILL
06.2019 - Current
- Oversaw daily operations to ensure a high-quality dining experience.
- Managed inventory levels and ordering processes to minimize waste and optimize costs.
- Coordinated with suppliers to maintain quality ingredients while negotiating favorable terms.
- Led team meetings focused on operational challenges, fostering a collaborative work environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Hotel Manager
Baymont Inn & Suit Hotel
01.2015 - 03.2019
- Implemented cost-control measures, optimizing departmental budgets and reducing expenses.
- Analyzed guest feedback to identify improvement areas, enhancing overall satisfaction ratings.
- Developed marketing strategies, driving occupancy rates through targeted promotions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- deposits weekly money rate management reply google reviews study star report on weekly basis
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
Salesforce Admin
Fusion Software Technologies
04.2012 - 02.2014
- Handled tasks like requirements gathering, designing, developing, and testingthe production of the applications using the Agile model
- Implemented automated escalation and alert notification and automated surveys to measure customer satisfaction
- Worked with Service Request status information and reports Create and maintain support queues and case escalation rules, add new support products /resolution codes
- Implemented real-time reports to measure success such as Current and historical case volumes, an overview of currently open items by Queue and Owner, measurement of response and resolution time
- Worked on Communication Solution such as Knowledge Base, Email Templates, Workflow Alerts and Notifications Implemented Support Follow up process such as Surveys, Employee Satisfaction.
Education
Masters in Computer Science -
Life University
Bachelor of Computer Engineering -
Takshashila College of Engineering & Technology
Skills
- SDLC
- Agile
- Waterfall
- Scrum
- FRD
- BRD
- SRS
- JAD
- RAD
- MS Project
- MS Excel
- MS SharePoint
- Windows
- Linux
- MacOS
- SOQL
- SOSL
- SQL Server
- Tableau
- Power BI
- Salesforce development and design
- Apex Code
- Agile Methodology
- Workflow Management
- Code Development
- CRM workflow development
- Data Migration
- System coding
Certification
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
CLEARANCE LEVEL
ACTIVE DOD SECRET CLEARANCE
Timeline
Salesforce Developer
US Air Force attainX
05.2023 - Current
Manager
DOSBROS FRESH MEXICAN GRILL
06.2019 - Current
Hotel Manager
Baymont Inn & Suit Hotel
01.2015 - 03.2019
Salesforce Admin
Fusion Software Technologies
04.2012 - 02.2014
Bachelor of Computer Engineering -
Takshashila College of Engineering & Technology
Masters in Computer Science -
Life University