RAJEEYAH ROBINSON
PNC Bank
Atlanta
15
years of professional experience
Dynamic, customer-focused sales professional with over 13 years of experience building lasting customer relationships, exceeding sales goals, and delivering exceptional service. Proven success in outbound prospecting, consultative selling, lead generation, appointment setting, and customer retention. Recognized multiple times for sales excellence, business development, and coaching high-performing teams. Passionate about creating memorable customer experiences while helping clients choose products and services that meet their needs. Experienced working independently, managing customer pipelines, and consistently achieving performance goals.
Work History
Business Banking Center Manager
7 Years 4 Months- Consistently exceeded monthly sales and customer satisfaction goals through consultative selling and relationship management.
- Built long-term relationships with new and existing customers, resulting in increased customer loyalty and referrals.
- Conducted proactive outbound phone calls to generate new business opportunities and strengthen existing customer relationships.
- Managed customer pipelines and scheduled follow-up appointments to maximize sales opportunities.
- Educated customers on financial products by identifying needs and recommending personalized solutions.
- Collaborated with multiple business partners to provide outstanding customer experiences.
- Mentored and coached employees to improve customer engagement, sales effectiveness, and service quality.
- Successfully resolved customer concerns while maintaining exceptional customer satisfaction.
- Key Accomplishments
- 2019 Market All-Star Award
- 2019 Circle of Excellence Winner
- Atlanta Central Coach of the Month
- Improved branch performance within three months by exceeding consumer and credit performance goals
DeNovo Branch Manager
4 Years 1 Month- Successfully opened and managed a new banking center while driving business growth through outbound prospecting.
- Recruited, hired, trained, and developed a high-performing customer-focused sales team.
- Executed outbound sales campaigns that significantly increased new customer acquisition.
- Built relationships with local businesses and community partners to generate referrals and new business.
- Coached employees on consultative sales techniques and customer relationship management.
- Maintained exceptional customer service standards while consistently achieving branch sales goals.
- Partnered across multiple departments to ensure seamless customer experiences.
- Key Accomplishments
- 2018 Market All-Star
- 2018 Circle of Excellence Winner
- Perfect 5.0 Customer Experience Score
- Closed over $4.4 million in Home Equity production (262% of annual goal)
- Selected as a Regional Mentor and Coach
- Developed onboarding programs for new managers
- Chosen to present Best Practices at the Georgia/Alabama Branch Manager Forum
- Atlanta North Advisory Board Member
Branch Manager II
9 Months- Led and coached employees to consistently exceed sales and customer service expectations.
- Planned and executed customer outreach events to increase lead generation and customer engagement.
- Developed sales strategies that increased customer acquisition and retention.
- Managed branch operations while maintaining compliance and exceptional customer satisfaction.
- Key Accomplishment
- Increased new household acquisition through outbound marketing and customer outreach.
Branch Manager I
1 Year 8 Months- Led outbound sales initiatives focused on acquiring new customers and expanding existing relationships.
- Coached employees on consultative selling techniques and customer relationship management.
- Oversaw branch operations while maintaining outstanding customer service standards.
- Built strong relationships throughout the local community to increase referrals and new business.
- Key Accomplishment
- Transformed an underperforming branch into a Human Sigma 6 Branch for two consecutive reporting periods.
Senior Relationship Banker / Financial Sales Consultant II
1 Year 2 Months- Conducted outbound prospecting calls to existing and prospective customers.
- Scheduled appointments and delivered consultative sales presentations.
- Built strong customer relationships resulting in repeat business and referrals.
- Educated customers on products and services based on individual needs.
- Conducted community financial seminars to generate new business opportunities.
- Mentored newly hired employees on sales techniques and customer engagement.
- Key Accomplishments
- Ranked among the Top 5 Bankers in the Region for Revenue Production
- Mentor for New Hire Training Program
Education
Bachelor of Science - Health Information Management
- Cum Laude
- Dean's List
Skills
Consultative Sales
Relationship Building
Customer Service Excellence
Outbound Sales
Lead Generation
Telephone Sales
Appointment Scheduling
CRM Management
Customer Retention
Sales Closing
Cross-Selling
Upselling
Business Development
Follow-Up Strategies
Remote Communication
Email Communication
Text Messaging
Social Media Customer Engagement
Pipeline Management
Problem Resolution
Goal Achievement
Performance Metrics
Team Leadership
Time Management
Microsoft Office
Microsoft Office Suite
CRM Systems
Virtual Communication Platforms
Video Conferencing
Customer Relationship Management
Sales Reporting
Pipeline Tracking
Social Media Communication
ADDITIONAL ACHIEVEMENTS
- Multiple Circle of Excellence Award Winner
- Market All-Star Recognition
- Regional Sales Coach
- Business Development Leader
- Community Outreach Leader
- Proven Success Exceeding Sales Goals
- Extensive Experience Managing High-Value Customer Relationships
Timeline
Business Banking Center Manager
PNC Bank
03.2019 - CurrentRead More
DeNovo Branch Manager
PNC Bank
02.2015 - 03.2019Read More
Branch Manager II
PNC Bank
05.2014 - 02.2015Read More
Branch Manager I
PNC Bank
09.2012 - 05.2014Read More
Senior Relationship Banker / Financial Sales Consultant II
RBC Bank / PNC Bank
07.2011 - 09.2012Read More
Alabama State University
Bachelor of Science from Health Information Management
Read More