Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations/Manufacturing Manager
Caterpillar Inc.
06.2021 - Current
Utilize different software systems to build products efficiently which helps provide our customers with proper and great products
Provide knowledge to employees to give each one the opportunity to be successful.
Operations Manager
Comfort Suites Hotel
03.2018 - 06.2021
Register arriving and departing guest efficiently in a courteous manner
Handle all incoming calls, and clerical duties
Provide guests with excellent service and information in a fast and friendly manner
Take room reservations by phone, email, and walk-ins then try to accommodate each request to the best of my ability
Track guest satisfaction surveys to recognize trends and create action plans for improving guest services
Make schedule for the entire staff
Maintain cleaning of lobby, restrooms, housekeeping and groundskeeping
Train all staff on assigned (Hired) duties.
Sales and Leasing Consultant
Belhaven Residential
08.2014 - 01.2018
Handle Inbound && Outbound calls
Process Payments
Take Tenants on Apartment Tours
Resolve Small Maintenance issues.
Front Desk Clerk/Manager
Country Inn && Suites
07.2012 - 06.2014
Assisted the General Manager in the day to day operations
Contacted housekeeping/ maintenance staff when guest reported problems
Created and conducted daily meetings
Directed and coordinated hotels activities to obtain optimum efficiency and economy of operations
Review employee performance and conducts personnel actions such as: disciplinary actions and termination.