Rakiya Rhodes
Jonesboro
Summary
Dynamic and detail-oriented professional with extensive experience in retail operations. Skilled in problem-solving and team training, consistently achieving high customer satisfaction and streamlined processes that drive sales growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Hibbett Sporting Goods
Peachtree City
04.2025 - Current
- Supervised a team of employees, providing ongoing training to ensure high customer satisfaction.
- Trained new staff on customer service protocols and store policies.
- Streamlined daily store operations to maintain efficient workflow.
- Managed inventory levels and organized stock for optimal accessibility.
- Coordinated visual merchandising to create engaging product displays.
- Monitored cash register transactions for accuracy and compliance.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Identified operational inefficiencies and implemented solutions to streamline processes.
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
McDonough
06.2020 - 04.2025
- Managed efficient restaurant operations and ensured high-quality customer service delivery.
- Trained new staff in food safety standards and preparation processes.
- Scheduled staff shifts to align with operational demands effectively.
- Maintained optimal inventory levels, reducing waste and ensuring stock availability.
- Resolved customer complaints promptly, enhancing loyalty and satisfaction.
- Implemented training programs to improve service quality and team effectiveness.
- Coordinated promotional events that increased customer engagement and sales.
- Ensured dining and kitchen areas remained clean and well-organized consistently.
Shift Manager
Jersey Mike's Subs
Jonesboro
05.2020 - 09.2021
- Supervised daily operations to enhance service efficiency and maintain high food quality.
- Trained team members on customer service standards and product knowledge.
- Coached employees on customer interactions to improve service excellence.
- Resolved customer complaints promptly to foster positive experiences.
- Managed inventory levels and ordered supplies to ensure optimal stock availability.
- Monitored store operations to ensure compliance with policies and procedures.
- Enforced company policies to sustain a supportive work environment for staff.
- Prepared incident reports following any occurrences during shifts.
Shift Manager
Checkers Rally's
McDonough
08.2018 - 05.2020
- Supervised daily operations to maintain service efficiency and food quality standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours, improving service flow.
- Trained and mentored team members on customer service standards and upselling techniques.
- Resolved customer complaints promptly, fostering a positive customer experience and loyalty.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented health and safety protocols to uphold cleanliness and safety standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Communicated with other shift managers to ensure seamless customer service continuity.
Sales Associate
Sears
Danville
08.2016 - 03.2017
- Assisted customers with product selection, providing knowledgeable recommendations and expert advice.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Collaborated with team members to foster a positive shopping experience for customers.
- Organized merchandise displays to improve product visibility and accessibility for customers.
- Trained new team members on cash register operations and customer service protocols to enhance team effectiveness.
- Maintained cleanliness of the store environment, including floors and displays.
- Conducted regular inventory checks to maintain stock levels and minimize losses.
Sales Associate
Goodwill
Danville
06.2016 - 08.2016
- Greeted customers, delivering exceptional service to enhance shopping experiences.
- Assisted customers with product selection, providing knowledgeable recommendations and upselling items.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring timely service.
- Organized merchandise displays to improve visibility and accessibility, contributing to increased sales.
- Collaborated with team members to achieve sales targets through clear communication and teamwork.
- Trained new team members in cashier duties and customer service protocols.
- Maintained store cleanliness and organized inventory to support efficient operations.
Education
High School Diploma -
Henry Couny High School
McDonough, GA05-2018
Skills
- Retail operations
- Visual merchandising
- Inventory management
- Sales forecasting
- Cash handling
- Order management
- Loss prevention
- Staff management
- Staff scheduling
- New hire training
- Employee training
- Team leadership
- Customer service
- Cash auditing
- Supply chain management
- Customer engagement
- Upselling and cross selling
- Schedule coordination
- Transaction processing
- Records management
- Store organization
- Store opening and closing
- Stock management
- Inventory control
- Stock rotations
- Performance evaluations
- Conflict resolution
- Problem solving
- Time management
- Effective communication
- Verbal and written communication
- Mentoring and coaching
- Team management
- Customer relations
- Strategic planning experience
- Issue resolution
- POS systems
- Marketing and promotions
- Process improvement
- Workforce management
- Operations
- Display setup
- Employee coaching
- Customer experience
- Relationship management
- Cost control
- Team leadership
- Performance evaluations
- Store operations
- Store opening and closing
- Employee coaching
- Operations
- Verbal and written communication
- Relationship management
- Issue resolution
- Stock rotations
- Records management
Timeline
Assistant Store Manager
Hibbett Sporting Goods
04.2025 - Current
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
06.2020 - 04.2025
Shift Manager
Jersey Mike's Subs
05.2020 - 09.2021
Shift Manager
Checkers Rally's
08.2018 - 05.2020
Sales Associate
Sears
08.2016 - 03.2017
Sales Associate
Goodwill
06.2016 - 08.2016
High School Diploma -
Henry Couny High School