Ramaa Reddy
Alpharetta
Summary
Dynamic and results-driven professional with over 22 years of progressive leadership experience across B2B and B2C sectors. Specializing in P&L management, financial planning, and operational excellence, with a record of driving financial performance through strategic budgeting, forecasting, and supplier collaboration. Adept at bridging gaps between product, business, and IT teams to prioritize customer needs. Strong communicator, skilled in managing engineering, sales, and operations stakeholders to accelerate feature delivery and enhance operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager – The Home Depot
Tata Consultancy Pvt. Ltd
05.2023 - Current
- Managed the Business Command Centre/Customer Site operations for B2C, B2B, product content, and customer experience operations.
- Led a 38-member offshore team to achieve a 95% SLA and 100% CSAT score by enhancing workflows and automation.
- Streamlined customer relationship management and delivered $415M in opportunities through initiative-taking site monitoring and collaboration.
- Served as a key liaison between technical and business stakeholders, driving issue resolution and ensuring operational alignment, emphasizing managing executive escalations, and facilitating timely resolutions. Led Ticketing tool migration to IDM Zendesk Platform, providing seamless integration and user adoption.
- Assisted stakeholders in understanding the root causes of Customer issues and documented solutions to prevent future occurrences.
- Managed active and reactive communication, hosting critical discussions with teams and senior stakeholders to align priorities and resolve issues.
- Created and analyzed detailed weekly operational performance reports, including key metrics, trends, and actionable insights, and presented findings to senior management and stakeholders for informed decision-making and strategic planning.
- Compiled and analyzed key performance indicators (KPIs) monthly to assess organizational performance, identified performance gaps, provided process improvement recommendations, and delivered comprehensive reports to leadership, highlighting achievements and areas for improvement.
- Utilized data visualization tools to create visually engaging reports and dashboards, simplifying complex data into clear presentations and conducting presentations to senior management to communicate key findings and trends, also ensuring senior leadership had timely access to performance data while effectively managing multiple reporting schedules to maintain seamless weekly and monthly reporting cycles.
- Identified opportunities to improve processes through automation and process improvements while enhancing accuracy and consistency by implementing standardized templates and data validation checks.
Project Owner/Business Analyst - Trimark USA/Gracenote
Tata Consultant Pvt. Ltd
09.2021 - 04.2023
- Led requirements gathering sessions with customers and internal teams to define project scope and deliverables, ensuring alignment with business objectives.
- Collaborated with cross-functional teams to drive successful NPI process execution, optimize workflows, and ensure clear communication for effective product implementation.
- Developed and maintained a detailed scoping sheet, prioritizing feature releases and defining phased delivery to meet critical milestones.
- Translated stakeholder requirements into deliverables like functional specs, user stories, and workflow diagrams.
- Conducted sprint meetings, reviewed progress with stakeholders, and ensured product development adhered to Agile principles, delivering on time and within budget.
- Managed customer engagement, facilitating communication between the development team and clients to clarify requirements, provide progress updates, and resolve any issues.
- Oversaw the cleaning and organizing of legacy data, ensuring proper taxonomy, definitions, and hierarchy for a smooth one-time data upload.
- Worked with cross-functional teams to ensure legacy data met quality standards and integrated successfully into the new system.
- Enhanced data accuracy by managing product data across divisions and collaborating with the MDM team to ensure readiness for migration into the PIM system.
- Worked with data engineers to ensure data migration was accurate, timely, and aligned with business requirements.
- Supported smooth implementation and user adoption by providing documentation, user guides, and training materials.
- Played a key role in Agile ceremonies and governance meetings, ensuring smooth implementation and user adoption.
- Gracenote:
- Led operating model studies and client interviews, identifying pain points and optimization opportunities.
- Analyzed business requirements through document analysis, workshops, and workflow analysis to enhance client operations.
- Developed detailed process flowcharts and contributed to creating an opportunity playbook to drive strategic improvements.
Vice President - Offer Management (Buying & Merchandising)
Metro Cash & Carry India Pvt. Ltd
10.2011 - 01.2019
- Drove 15% YoY sales growth and three times profitability through strategic sourcing and vendor management, overseeing $200M annual sales across twenty-eight distribution centers.
- Developed and implemented procurement strategies, ensuring 95%+ availability, and reducing days-on-hand by 3 days.
- Played a key role in building sustainable and profitable business models, contributing to 24% of the company turnover.
- Developed market-responsive strategies to capitalize on shifts, enhance brand share, and identify additional revenue streams while improving sustainable margins.
- Strengthened value chain linkages, generated incremental revenue through space selling, and influenced category share shifts. Moving upstream in the value chain, built-in house processing and packaging units to cater to various needs across the customer verticals
- Managing a sizable vendor base of over four hundred supplier-built sourcing and category capabilities to compete with the traditional wholesale to be relevant for HORECA and mom-and-pop stores.
- Established private label share of 20% in key categories, influencing category share shifts.
- Established private label share of 20% in key categories, influencing category share shifts.
General Manager - Buying & Merchandising
Aditya Birla Retail Ltd
06.2006 - 10.2011
- Oversaw Buying & Merchandising for 100+ stores in Karnataka, driving sales and profitability.
- Developed pricing strategies, new product assortments, and marketing campaigns to achieve consistent growth.
- Contributed to store site selection, visual merchandising, and optimization of store layout.
Operations / Floor Manager
Health & Glow (Dairy Farm)
04.1999 - 05.2006
- Managed operations for 13 stores, driving sales and profitability through strategic planning and team training.
- Led budgeting, sales forecasting, and improved sales performance through mentoring and training.
Education
PGDBA (MBA) - Marketing
Symbiosis Centre for Distance Learning
01.2006
Diploma - Pharmacy
V V Puram College of Pharmacy
01.1998
Skills
- P&L Management/& Budgeting
- Project Planning and scheduling
- Detail-oriented
- Stakeholder communication
- Customer Centricity
- Risk management
- Pricing and Promotion Planning
- User stories and Flow charts in Jira and Lucid
- People management
- Operational Reengineering
- Category Management
- Strategic Sourcing & Supplier Management
- Product Development & Management
Certification
- Business Continuity Management (BCM)
- Agile Methodologies (LinkedIn Learning)
- Program Management (BDA Certificate)
- Retail Domain Knowledge (Merchandising, Supply Chain)
- Financial Accounting Foundations (LinkedIn Learning)
Awards
Orange Hand Award: Exceptional operational performance, Zendesk migration leadership., Metro Knights Award: For leadership and high-impact results, Star Performer & Marathoner Awards: Recognized for outstanding performance across multiple roles
LEGAL STATUS
US Citizen
Timeline
Project Manager – The Home Depot
Tata Consultancy Pvt. Ltd
05.2023 - Current
Project Owner/Business Analyst - Trimark USA/Gracenote
Tata Consultant Pvt. Ltd
09.2021 - 04.2023
Vice President - Offer Management (Buying & Merchandising)
Metro Cash & Carry India Pvt. Ltd
10.2011 - 01.2019
General Manager - Buying & Merchandising
Aditya Birla Retail Ltd
06.2006 - 10.2011
Operations / Floor Manager
Health & Glow (Dairy Farm)
04.1999 - 05.2006
Diploma - Pharmacy
V V Puram College of Pharmacy
PGDBA (MBA) - Marketing
Symbiosis Centre for Distance Learning
Similar Profiles
Mrunali RandiveMrunali Randive
Onsite Coordinator (ADAS) at TATA Consultancy Services Pvt. Ltd.Onsite Coordinator (ADAS) at TATA Consultancy Services Pvt. Ltd.
Ruchika SharmaRuchika Sharma
Technical Support Representative at tata consultancy pvt ltdTechnical Support Representative at tata consultancy pvt ltd
Mayuri MudheMayuri Mudhe
Application Support Engineer at Tata Consultancy Pvt. Ltd.Application Support Engineer at Tata Consultancy Pvt. Ltd.
Nithya ArunNithya Arun
QA Analyst at Freshminds SolutionQA Analyst at Freshminds Solution
Jake BarberioJake Barberio
Sales Development Representative at Lead ForensicsSales Development Representative at Lead Forensics