RAMMOHAN RAO DHANNAPUNENI
Cumming
Summary
Motivated and hands-on Salesforce Developer & Administrator with a proven ability to deliver custom Salesforce solutions across development, integration, and CRM administration. Gained real-world U.S. experience through an internship and full-time role at OpenText while completing a Master's in Technology Management. Demonstrated success designing scalable Lightning Web Components, building automation using Flows and Process Builder, integrating third-party APIs, and optimizing user adoption through reporting and training. A strong foundation in software development, combined with business insight and international experience, uniquely positions me to contribute to fast-paced, innovation-driven teams.
Experienced with Salesforce development, focusing on creating and optimizing custom CRM applications. Utilizes Apex, Visualforce, and Lightning components to enhance functionality and user experience. Track record of managing projects efficiently, ensuring timely delivery and effective team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SALESFORCE DEVELOPER
OpenText
05.2024 - 12.2025
- Developed and deployed custom Lightning Web Components (LWC) incorporating decorators, validation logic, and UI elements such as toast notifications, modal popups, and combo box events to elevate user experience
- Integrated backend Apex methods with LWC for seamless data operations and utilized Lightning Spinners for improved visual feedback during async actions
- Designed and implemented batch Apex jobs and scheduled classes, leveraging batch chaining to optimize data-intensive operations across large datasets
- Established lookup and master-detail relationships across Salesforce objects, including junction objects to enable robust inter-object connectivity
- Evaluated and facilitated the integration of third-party tools and APIs, working closely with procurement and security to ensure compliance and performance alignment
- Managed deployments across sandbox and production environments, ensuring smooth transitions with minimal downtime using change sets and Git-based version control
- Collaborated with global stakeholders to gather requirements and deliver scalable, secure Salesforce solutions aligned with business objectives
- Administered technical documentation and delivered user training sessions to increase adoption and supportability across departments
SALESFORCE ADMINISTRATOR
OpenText
01.2023 - 05.2024
- Led configuration of complex Salesforce automation using Flows, Process Builder, and Workflow Rules to streamline business processes and reduce manual overhead
- Designed and enforced Role Hierarchies and Sharing Rules to strengthen data access governance, aligned with organizational security policies
- Created custom formula fields, validation rules, field dependencies, and approval processes to enforce data quality and ensure operational consistency
- Oversaw data migration efforts using tools like Apex Data Loader and import wizards to transition legacy data into Salesforce, performing post-load validation
- Designed and rolled out tailored reports and dashboards across sales, marketing, and support teams, improving decision-making with real-time insights
- Conducted system health audits and cleanup activities to maintain CRM data hygiene and system performance
- Maintained user roles, profiles, and permission sets, including managing licenses and security tokens for optimal user access control
- Supported cross-functional teams with Salesforce training and documentation, ensuring a high level of system usability and satisfaction
SALESFORCE DEVELOPER
Evoke IT Solutions Pvt. Ltd.
01.2022 - 06.2022
- Designed and implemented custom Lightning Web Components (LWC) to enhance user experience and streamline processes
- Integrated Salesforce with external systems using REST/SOAP APIs and middleware solutions like MuleSoft
- Collaborated with cross-functional teams to gather requirements and translate them into Salesforce solutions
- Provided technical support and training to end-users, improving adoption and productivity
- Developed customized Salesforce applications to enhance user experience and streamline processes.
- Collaborated with cross-functional teams to gather requirements and define project scope for Salesforce implementations.
- Optimized existing Salesforce workflows to increase operational efficiency and reduce manual errors.
- Delivered front-end and back-end architecture and functionality by translating development requirements.
- Managed client applications through web services with SOAP protocol and REST architectural style.
- Ensured system reliability and performance by conducting regular audits and implementing necessary updates and patches.
- Led migration of legacy CRM systems to Salesforce, ensuring seamless transition and minimal downtime.
SALESFORCE ADMINISTRATOR
Evoke IT Solutions Pvt. Ltd.
01.2021 - 12.2021
- Conducted regular system maintenance, including data cleanup and health checks, to ensure optimal performance
- Configured Salesforce workflows, Flows, and Process Builder to automate repetitive tasks and improve efficiency
- Led the migration of data from legacy systems to Salesforce using Data Loader and import wizards
- Designed custom reports and dashboards for sales, marketing, and service teams, facilitating data-driven decision making
- Managed Salesforce user accounts, ensuring proper access and security protocols.
- Developed and maintained comprehensive documentation for system processes and procedures.
- Led initiatives to streamline workflows, significantly reducing process bottlenecks.
- Created and updated database designs and data models.
SOFTWARE ASSOCIATE
Evoke IT Solutions Pvt. Ltd.
12.2019 - 12.2020
- Assist in designing, coding, testing, and debugging software applications under the guidance of senior developers
- Write clean, efficient, and maintainable code adhering to coding standards and guidelines
- Collaborate with the development team to implement software solutions based on client requirements
- Participate in identifying and fixing bugs and performance issues during the testing phase
- Support in creating and updating documentation related to software requirements
Education
Master of Science (MS) - Technology Management
LINDSEY WILSON COLLEGE
Columbia, KY01.2024
Skills
- Salesforce Development (Apex, LWC, Triggers)
- Lightning Web Components (LWC)
- Data Migration & Cleansing
- Salesforce Administration & Configuration
- Security: Roles, Profiles & Sharing
- API Integration (REST/SOAP)
- Workflow Automation (Flows, Process Builder)
- Sandbox Management & Deployment
- Reports & Dashboards
Certification
- Certified Salesforce administration
- Certified Salesforce Developer
Timeline
SALESFORCE DEVELOPER
OpenText
05.2024 - 12.2025
SALESFORCE ADMINISTRATOR
OpenText
01.2023 - 05.2024
SALESFORCE DEVELOPER
Evoke IT Solutions Pvt. Ltd.
01.2022 - 06.2022
SALESFORCE ADMINISTRATOR
Evoke IT Solutions Pvt. Ltd.
01.2021 - 12.2021
SOFTWARE ASSOCIATE
Evoke IT Solutions Pvt. Ltd.
12.2019 - 12.2020
Master of Science (MS) - Technology Management
LINDSEY WILSON COLLEGE
Personal Information
Title: Salesforce Developer & Administrator