Ramona Sanders
Dawsonville ,GA
Summary
Dynamic Administrative Assistant with a proven track record at Northside Hospital Forsyth, excelling in customer service and data management. Recognized for enhancing office efficiency through streamlined processes and fostering strong relationships. Adept at utilizing Microsoft Office Suite to support team productivity and maintain meticulous records, ensuring compliance and confidentiality.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Northside Hospital Forsyth
07.2001 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Medical Receptionist & Medical Assistant - Medical Technology
Meadows Business College
Albany, GA05.1990
Skills
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
- Database entry
- Excel spreadsheet
- Microsoft PowerPoint
- Spreadsheets
- Confidential document control
Accomplishments
Heading up volunteer activities through my department through selling T-shirts and getting co-workers to do walks with the various charities that Northside is involved with. I collected in excess of 20,000 per year that was donated to different charities, as well as volunteered in excess of 75 hours of my time per year.
Timeline
Administrative Assistant
Northside Hospital Forsyth
07.2001 - 04.2025
Medical Receptionist & Medical Assistant - Medical Technology
Meadows Business College
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