Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramona White

Atlanta

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Amazon
11.2017 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Implemented staff training programs, on standard work procedures and safety while working
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage on floor for daily shift
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Claims Manager Natural Disaster

Sedgwick Claims Management Services
06.2015 - 05.2018
  • Improved claims processing efficiency by implementing streamlined workflow procedures.
  • Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
  • Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
  • Implemented fraud detection measures, minimizing financial losses due to fraudulent activities.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Maintained compliance with industry regulations during all stages of the claims process.
  • Utilized advanced software tools to efficiently manage large caseloads and track progress on individual cases.
  • Established strong relationships with external partners such as medical providers, legal professionals, and repair services for efficient case management.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Gathered sensitive information to update customer profiles and help with appeals process.
  • Interacted with FEMA( Federal Emergency Management Agency) and other entities for timely processing and delivery of quality customer service and results.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Researched claims and incident information to deliver solutions and resolve problems.

Accounting Clerk, Payable & Receivables/Front and Back Desk Receptionist

Adecco/ Accounting Principles Staffing
07.2003 - 01.2018
  • Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed accounts payable and receivables and payroll.
  • Maintained accounting records utilizing in-house and client systems.
  • Analyzed and verified employee expense reports for accuracy.
  • Tracked expenses to comply with budgets.
  • Completed biweekly payroll for company personnel.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using Quick Books, Oracle NetSuite, People Soft,
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Supported office management with inventory control, ordering supplies as needed to maintain operational efficiency.
  • Assisted in event planning for company functions, contributing to successful outcomes and employee engagement.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected invoice payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.

Apple Technical Support Representative

Apple
07.2013 - 06.2015
  • Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.
  • Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
  • Collaborated with team members to share knowledge and develop solutions for complex technical problems.
  • Reduced escalations to higher-level support teams by effectively resolving customers'' inquiries on initial contact.
  • Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
  • Contributed to team success by meeting or exceeding individual performance metrics regularly.
  • Assisted in developing a knowledge base of frequently asked questions and solutions for more efficient issue resolution.
  • Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
  • Adapted communication style to suit diverse clientele, ensuring comprehension of technical concepts regardless of experience level.
  • Utilized comprehensive understanding of Apple hardware, software, and services to resolve a wide range of technical inquiries.
  • Supported cross-functional teams in identifying opportunities for improvement within the organization''s technical support processes.
  • Demonstrated patience when working with frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Effectively translated complex technical information into user-friendly language for customers lacking advanced expertise.
  • Implemented follow-up procedures to ensure complete resolution of customer issues and continued satisfaction after initial contact.

Education

- - Accounting And Finance

Southern New Hampshire University
Hooksett, NH
06.2021

- - Accounting And Business Management

DeVry University
Decatur, GA
10.2007

Certification - Medical Assistant

Al-Med Academy
St Louis, MO
01.1992

Skills

  • Cost Reduction
  • Employee Performance Evaluations
  • Operations Management
  • Product and Service Knowledge
  • Employee Scheduling
  • Staff Development
  • Staff Training and Development
  • Business Development
  • Orientation and Training
  • Meeting Facilitation
  • Strategic Planning
  • Budgeting and Finance
  • Customer Relationship Management (CRM)
  • Employee Performance Evaluation
  • Financial Management
  • Staff Supervision
  • Workload Management
  • Project Management
  • Google Drive
  • Performance Reviewing
  • Customer Relations
  • Compliance Understanding
  • Business Administration
  • Project Management Abilities
  • Promotional Planning
  • Policy Enforcement
  • Interpersonal skills
  • Inventory management
  • Process improvement
  • Corporate social responsibility
  • Vendor management
  • Risk assessment
  • Team building
  • Product knowledge
  • Client relationship management
  • Cross-functional collaboration
  • Recruitment and hiring
  • Analytical thinking
  • Networking abilities
  • Problem-solving abilities
  • Critical thinking
  • Employee engagement
  • Time management
  • Creative thinking
  • Goal setting
  • Conflict resolution
  • Delegation skills
  • Organizational skills
  • Schedule Management
  • Budget Management
  • Project Planning
  • Fiscal Management
  • Employee Development
  • Emergency Response
  • Human Resources Management
  • Business Planning

Timeline

Assistant Manager

Amazon
11.2017 - Current

Claims Manager Natural Disaster

Sedgwick Claims Management Services
06.2015 - 05.2018

Apple Technical Support Representative

Apple
07.2013 - 06.2015

Accounting Clerk, Payable & Receivables/Front and Back Desk Receptionist

Adecco/ Accounting Principles Staffing
07.2003 - 01.2018

- - Accounting And Finance

Southern New Hampshire University

- - Accounting And Business Management

DeVry University

Certification - Medical Assistant

Al-Med Academy

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Ramona White