Ramos Elliott
Stone Mountain,GA
Summary
Professional with expertise in management and keen focus on operational efficiency. Infrastructure management for structured fiber and copper. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Recognized by AT&T for adaptability and proactive approach in delivering effective solutions. Effective at prioritizing tasks and meeting deadlines. Proven success in leading projects from start to finish and contributing to organizational growth and success. Knowledge of industry standards and best practices for optimal system performance. Skilled in security system installations within high demand areas. Developed expertise in wiring, troubleshooting, and ensuring system integrity. Offering strong foundation in technical skills and passion for networking. Ready to apply these transferrable skills to new challenges and contribute to team success.
Remote and hybrid work
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Installation Technician
Avant Garde, LLC
11.2023 - 09.2024
- Assisted customers in understanding their security systems, resulting in increased confidence in the technology provided.
- Collaborated with team members to complete large-scale installation projects efficiently and effectively.
- Worked closely with manufacturers to resolve technical issues promptly, reducing downtime for customers.
- Performed regular maintenance checks on installed systems to ensure optimal functioning and prevent potential issues.
- Educated customers on proper ways to use security systems after completing tests and repairs.
IT Contractor for Grady Memorial Hospital
Perfect Output, LLC.
09.2022 - 11.2023
- Maintained printer servers and systems to keep networks fully operational during peak periods.
- Managed cross-functional teams to ensure projects were completed on time and within budget constraints.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Reduced downtime by proactively identifying potential risks and resolving them before they escalated into major incidents
Technician
AT&T
12.2012 - 03.2022
- Residential and Business Fiber/Cable Network Management
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Essential Worker during COVID for networking and maintenance.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Assisted with multiple hurricane relief efforts to ensure customer network availability in hard struck rural areas.
Network Manager
AT&T
10.2014 - 06.2016
- Managed two teams of 18 technicians weekly and regional Manager-On-Duty responsibilities one weekend a month as well, as per AT&T protocol.
- Developed and documented network policies, procedures and standards.
- Maintained flexible schedule and responded to after-hours and weekend emergencies stemming from network outages.
- Provided ongoing training sessions for staff members on securing their devices against potential network threats, resulting in heightened organizational security.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies and applications.
- Mentored junior team members in networking concepts, best practices, and troubleshooting methodologies.
Education
Associate Of Applied Business - General Studies
Santa Fe College
Gainesville, FL05.2002
Skills
- Management
- Medical IT Support
- Low Voltage Wiring
- Advanced Network Troubleshooting
- Fiber Optic Splicing and Structured Cabling
- Project Management
- Remote Technical Support
- Wireless networking
- Incident response
- Access control systems
Certification
- OSHA 30-Hour Construction Safety and Health Card – Occupational Safety and Health Administration.
- Forklift Certification
- Georgia Driver's Licence
Timeline
Security Installation Technician
Avant Garde, LLC
11.2023 - 09.2024
IT Contractor for Grady Memorial Hospital
Perfect Output, LLC.
09.2022 - 11.2023
Network Manager
AT&T
10.2014 - 06.2016
Technician
AT&T
12.2012 - 03.2022
Associate Of Applied Business - General Studies
Santa Fe College
- OSHA 30-Hour Construction Safety and Health Card – Occupational Safety and Health Administration.
- Forklift Certification
- Georgia Driver's Licence
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