RAMOU NJIE ANTOINE
Hampton
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant I Finance
(Community Foundation for Greater Atlanta)
11.2022 - 03.2024
- Supported the Foundation's mission to inspire equity and shared prosperity
- Provided administrative support to the finance department, including scheduling and preparing for meetings, and taking minutes
- Compiled and distributed meeting materials
- Assisted with payment processing and obtaining signatures for checks
- Supported scholarship payments and cash call billing
- Acted as a liaison for document signing and managed investment statements
- Supported gift processing, quarterly asset fee billing, and annual audit documentation
- Performed cross-trained duties as assigned
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
(Fast & Reliable Services)
06.2021 - 10.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Lead Server/Training Captain
Classified (OTG Management)
02.2016 - 01.2020
- Introduced innovative teaching methods in training sessions, enhancing participant engagement and retention of material.
- Streamlined scheduling processes for training sessions, ensuring optimal attendance and resource allocation.
- Assessed trainee progress through rigorous evaluations, identifying areas for improvement and providing constructive feedback.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Multi-Unit Restaurant Manager
(Sania's Restaurant)
06.2013 - 02.2016
- Ensured consistent food quality by overseeing menu planning, ingredient sourcing, and inventory management processes.
- Drove revenue growth through implementation of creative promotional tactics that attracted new customers and encouraged repeat business.
- Enhanced guest experience through effective communication skills, handling complaints professionally and resolving issues promptly.
- Fostered a culture of continuous improvement, encouraging staff to identify inefficiencies and propose innovative solutions for enhanced performance.
- Streamlined scheduling processes to maximize efficiency while maintaining adequate staffing levels during peak hours of operation.
- Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
- Developed a high-performing team culture through ongoing coaching, mentoring, and recognition of top performers within the organization.
Education
Associates - Business Administration/Hospitality
Essex County College
Newark, NJSkills
- Customer Service
- Data Entry
- Office Administration
- Administrative Support
- Time Management
- Customer and client relations
- Documentation and Recordkeeping
- Office Management
- Scheduling and calendar management
- Data organization
Awardsandacknowledgements
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Access)
- QuickBooks proficient
- Strong understanding of accounts payable systems and cycles
- Strong inventory management skills
- Excellent customer service skills
Timeline
Administrative Assistant I Finance
(Community Foundation for Greater Atlanta)
11.2022 - 03.2024
Administrative Assistant
(Fast & Reliable Services)
06.2021 - 10.2022
Lead Server/Training Captain
Classified (OTG Management)
02.2016 - 01.2020
Multi-Unit Restaurant Manager
(Sania's Restaurant)
06.2013 - 02.2016
Associates - Business Administration/Hospitality
Essex County College
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