Randa Ijei
Braselton
Summary
Dynamic Front Office Lead with a strong focus on exceptional communication and customer service. Proven ability to streamline appointment scheduling and enhance patient satisfaction.
Results-driven Front Office Lead with extensive experience in managing operations and training staff.
Skilled in documentation management and optimizing processes to improve patient flow and service delivery.
Professional front office specialist with substantial experience in overseeing front desk operations and guest relations. Adept at implementing procedures to improve service quality and operational workflows. Known for fostering team collaboration and adaptability to meet evolving business needs.
Overview
13
13
years of professional experience
Work History
Front Office Lead
Heart and Vascular Care
11315 John's Creek Parkway Suite 320. Duluth, Ga
10.2022 - 05.2026
- Managed front office operations, ensuring efficient patient flow and optimal service delivery.
- Trained and mentored staff on customer service protocols and office procedures.
- Implemented scheduling systems to enhance appointment management and reduce wait times.
- Coordinated communication between medical team and patients to improve care continuity.
- Developed streamlined processes for handling patient inquiries and resolving issues promptly.
- Oversaw inventory management, ensuring availability of necessary supplies for daily operations.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Front Desk Receptionist
Dermatology Associates of GA
3509 John's Creek Parkway Suite 101. Duluth, Ga
03.2013 - 08.2021
- Greeted and assisted patients, ensuring a welcoming environment for all visitors.
- Scheduled appointments using practice management software, optimizing patient flow and resource allocation.
- Managed patient records and insurance information, maintaining accuracy and confidentiality standards.
- Coordinated with medical staff to communicate patient needs and streamline office operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
St Philips High School
Monrovia, Liberia06-1996
Skills
- Exceptional communication
- Staff training and development
- Appointment scheduling
- Documentation management
Timeline
Front Office Lead
Heart and Vascular Care
10.2022 - 05.2026
Front Desk Receptionist
Dermatology Associates of GA
03.2013 - 08.2021
High School Diploma -
St Philips High School