Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randee Mock

Dublin

Summary

Dynamic Deli Manager at Kroger with a proven track record in inventory management and cost reduction. Expert in food safety compliance and staff training, achieving high customer satisfaction through effective service. Skilled in team direction and problem-solving, consistently enhancing operational efficiency and product quality.

Overview

12
12
years of professional experience

Work History

Deli Manager

Kroger
05.2023 - Current
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for staff by planning and designating shifts and hours.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Served consistent portions following recipes and control standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Produce Clerk

Kroger
05.2018 - 01.2023
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Cashier

Kroger
11.2017 - 05.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Wait Staff Member

Johnny's New York Pizza
01.2014 - 11.2017
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Cultivated warm relationships with regular customers.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma -

West Laurens High School
Dexter, GA

Business Administration And Management

Middle Georgia State University
Macon, GA

Skills

  • Merchandise replenishment
  • Customer complaint handling
  • Worker scheduling
  • Profit and loss
  • Food safety compliance
  • Team direction
  • Deli product packaging
  • Ordering supplies
  • Task delegation
  • Inventory management
  • Staff training
  • Cost reductions
  • Customer service
  • Cleaning & sanitation
  • Product rotation
  • Employee supervision

Timeline

Deli Manager

Kroger
05.2023 - Current

Produce Clerk

Kroger
05.2018 - 01.2023

Cashier

Kroger
11.2017 - 05.2018

Wait Staff Member

Johnny's New York Pizza
01.2014 - 11.2017

High School Diploma -

West Laurens High School

Business Administration And Management

Middle Georgia State University

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Randee Mock