Randi Boutwell
Hinesville
Summary
Dynamic professional with extensive experience in customer service and office management, notably at TitleMax. Proven ability to enhance customer satisfaction through effective communication and process improvements. Skilled in Microsoft Office and document management, with a strong focus on achieving operational efficiency and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
General Clerk
Balta Rugs
02.2024 - 02.2025
- Processed and organized incoming correspondence to ensure timely distribution and response.
- Maintained accurate filing systems for documentation to enhance retrieval efficiency.
- Assisted in inventory management by tracking stock levels and coordinating restocking efforts.
- Coordinated communication between departments to facilitate project completion and operational flow.
- Executed routine clerical tasks, including data entry and document preparation, with attention to detail.
- Implemented improvements in office organization to streamline workflow and reduce processing times.
- Supported management in generating reports by compiling data from various sources for analysis.
General Laborer
Town & Country
01.2023 - 09.2024
- Supported inventory management through accurate material tracking and reporting.
- Followed instructions for operational procedures to maintain workflow consistency.
- Collaborated with team members to complete projects on schedule.
Front Desk Manager
TitleMax
09.2020 - 05.2021
- Managed front desk operations, ensuring efficient customer service and support for daily activities.
- Trained and mentored staff on customer interaction protocols and front desk procedures.
- Implemented process improvements to enhance customer satisfaction and reduce wait times.
- Coordinated scheduling and staff assignments to optimize workflow during peak hours.
Customer Service Representative
Foodlion Grocery Store
08.2016 - 12.2019
- Monitored customer feedback to identify areas for improvement in service delivery.
- Implemented best practices for product returns, streamlining the process for customers and staff.
- Developed rapport with customers, fostering loyalty through exceptional service experiences.
General Merchandise
Hugo Boss
02.2016 - 08.2018
- Managed inventory levels to ensure optimal product availability and minimize stockouts.
- Developed visual merchandising strategies to enhance store presentation and drive customer engagement.
- Conducted regular sales analysis to identify trends and adjust merchandise placement accordingly.
- Collaborated with cross-functional teams to implement promotional campaigns effectively.
- Trained new staff on product knowledge and customer service best practices to improve team performance.
Customer Service Representative
Walmart
05.2013 - 07.2013
- Responded to customer inquiries, providing accurate information and resolving issues promptly.
- Assisted in maintaining inventory levels, ensuring stock availability for customers.
- Processed transactions efficiently at point-of-sale systems, enhancing checkout experience.
Education
High School Diploma -
Long County High School
Ludowici, GASkills
- Microsoft office
- Filing systems
- Confidentiality handling
- Document scanning
- Invoice processing
- Shipping and receiving
- Typing speed
- Meeting coordination
- Spreadsheet management
- Calendar management
- Scheduling appointments
- Fax machine operation
- Basic accounting
- Proofreading documents
- Office equipment
- Prioritization
- Cash management
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Document management
- Quality management
Timeline
General Clerk
Balta Rugs
02.2024 - 02.2025
General Laborer
Town & Country
01.2023 - 09.2024
Front Desk Manager
TitleMax
09.2020 - 05.2021
Customer Service Representative
Foodlion Grocery Store
08.2016 - 12.2019
General Merchandise
Hugo Boss
02.2016 - 08.2018
Customer Service Representative
Walmart
05.2013 - 07.2013
High School Diploma -
Long County High School