RANDI BURTON
La Grange
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
Work History
HR Office Assistant
D and H Distributing
Newnan, GA
08.2025 - Current
- Managed employee records and maintained confidentiality of sensitive information.
- Assisted with recruitment processes, including scheduling interviews and coordinating candidate communications.
- Coordinated training sessions and onboarding processes for new hires to ensure smooth integration.
- Supported performance management initiatives by preparing materials and tracking evaluations.
- Provided administrative support for employee benefits enrollment and inquiries, ensuring accuracy in data entry.
- Improved record-keeping accuracy by regularly auditing employee files and updating information as necessary.
- Contributed to a positive work environment, planning team-building events and fostering open communication channels.
- Implemented an effective attendance tracking system, monitoring absences and tardiness to ensure optimal productivity levels were maintained throughout the office environment.
- Supported company growth by coordinating onboarding processes for new hires, including orientation and training sessions.
- Managed office supply inventory, ensuring cost-effective purchasing decisions were made while maintaining adequate stock levels for daily operations.
- Answered and redirected incoming phone calls for office.
Customer Service Representative
Mountville Mills Inc.
Lagrange, GA
03.2022 - 07.2025
- Provided technical assistance via phone, email, or chat support systems when needed.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions within CRM system.
Customer Service Representative
Concentrix
Lagrange, GA
06.2019 - 03.2022
- Took special orders in person and over telephone, generating additional revenue every month.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Insurance Verification Specialist
FLING INSURANCE
Lagrange, GA
10.2016 - 05.2019
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Education
High School Diploma -
LAGRANGE HIGH SCHOOL
La Grange, GA05.2005
Skills
- Team development
- Recordkeeping strengths
- Member account management
- Relationship Management
- Order fulfillment and Logistics Coordination
- Data Analysis and Reporting
- Task prioritization
- Training development aptitude
- Employment verification
- Organizational development
- Internal communications
- Attendance tracking
- Recruitment management
- Workforce planning
- Employee engagement
- Record maintenance
- Office administration
- Administrative skills
- Maintaining files
Education and Training
other
Timeline
HR Office Assistant
D and H Distributing
08.2025 - Current
Customer Service Representative
Mountville Mills Inc.
03.2022 - 07.2025
Customer Service Representative
Concentrix
06.2019 - 03.2022
Insurance Verification Specialist
FLING INSURANCE
10.2016 - 05.2019
High School Diploma -
LAGRANGE HIGH SCHOOL