Randi Ely
Cedartown
Summary
Compassionate healthcare professional committed to delivering high-quality patient care in fast-paced environments. Leverages strong communication and teamwork skills to ensure patient safety and comfort. Effectively collaborates with interdisciplinary teams, applying creative problem-solving to meet diverse patient needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
1st Franklin Financial
Hiram
02.2022 - 10.2022
- Processed loan applications and verified customer information to expedite approval time.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries about financial products and services.
- Resolved customer complaints through effective communication and problem-solving to enhance customer satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing to ensure accurate account management.
Certified Nursing Assistant
Floyd Medical Center, FMC
Rome
01.2018 - 12.2021
- Assisted patients with daily living activities and personal care needs.
- Responded promptly to call lights, addressing patient needs to enhance comfort and satisfaction.
- Communicated effectively with patients, families, and healthcare team members.
- Recorded patient information accurately in electronic health records to support quality care.
- Ensured clean and safe environment for patients and staff, promoting health and well-being.
Education
High School Diploma -
Pepperell High School
Lindale, GA05-2017
Skills
- Patient care
- Medication administration
- Electronic health records
- Creative problem solving
- Strong teamwork
- Team collaboration
- Follow-up
- Calm demeanor
Timeline
Customer Service Representative
1st Franklin Financial
02.2022 - 10.2022
Certified Nursing Assistant
Floyd Medical Center, FMC
01.2018 - 12.2021
High School Diploma -
Pepperell High School