Randi Wimbish
Union City
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Coweta-Fayette EMC
Palmetto
04.2024 - Current
- Respond to client inquiries with professionalism and efficiency.
- Assist with billing concerns and maintain high customer satisfaction scores.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated credit extensions to assist customers in paying overdue accounts.
Customer Service Agent
VXI Global Solutions
Atlanta
02.2023 - 10.2023
- Resolved order and payment issues, including technical troubleshooting.
- Escalated complex cases to appropriate departments for quick resolution.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Promoted product offerings to drive growth and exceed benchmarks.
Collections Agent
American Express
Union City
04.2021 - 01.2023
- Utilized internal systems to track collection activities and account updates.
- Negotiated payment plans and verified account information for delinquent accounts.
- Negotiated payment arrangements with clients to resolve outstanding balances.
- Improved collection performance by proactively identifying payment risks.
- Maintained strong rapport with clients to support debt recovery efforts.
- Negotiated credit extensions and waivers when necessary.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Advised delinquent customers on strategies for debt repayment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Appointment Agent
United Acceptance
Forest Park
02.2019 - 03.2021
- Scheduling appointment for payments
- Collection
- Pass due payments and payment relief
- Third-party collections
- Identified needs of customers promptly and efficiently.
Education
Diploma -
Langston Hughes
Fairburn, GA 08.2008 - 05.2011
Skills
- Collections management
- Debt recovery strategies
- Customer relationship management
- Database management
- Account review
- Debt collections and negotiator
- CRM platform
- Zendesk
- conflict, resolution, negotiator
- Account an case Management
- Multitasking
Timeline
Customer Service Representative
Coweta-Fayette EMC
04.2024 - Current
Customer Service Agent
VXI Global Solutions
02.2023 - 10.2023
Collections Agent
American Express
04.2021 - 01.2023
Appointment Agent
United Acceptance
02.2019 - 03.2021
Diploma -
Langston Hughes
08.2008 - 05.2011