Terry Lynn Brown
56 Kristina Court
Summary
With a proven track record in Hospice, I've effectively increased hospice service referral rates through strong relationships with healthcare providers and compassionate family support. Leveraging clinical judgment and a dedication to continuous professional development, I've streamlined patient transitions, significantly enhancing care quality and efficiency.
Professional hospice care specialist skilled in patient advocacy and end-of-life support. Proven track record in building relationships with patients and families, ensuring compassionate care and emotional support. Strong focus on team collaboration, adapting to changing needs, and achieving impactful results. Expertise in care coordination, assessment, and communication fosters trust and reliability among colleagues and clients.
Overview
17
17
years of professional experience
Work History
Hospice Care Consultant/Liaison
Georgia Hospice Care
05.2024 - Current
- Collaborated with community organizations to promote awareness of hospice benefits and services offered.
- Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Facilitated smooth transitions from hospital to hospice care for patients, minimizing stress on families.
- Participated in ongoing professional development opportunities to stay current with trends and advancements in the hospice care industry.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Community Hospice Liaison
Preferred Care Hospice
08.2019 - 05.2024
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
- Collaborated with community organizations to promote awareness of hospice benefits and services offered.
- Implemented continuous quality improvement initiatives aimed at enhancing overall service delivery within the organization.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Managed caseloads effectively while maintaining high levels of responsiveness to both patients'' and families'' needs.
- Educated families on hospice services and provided emotional support throughout the entire process.
Community Hospice Liaison
Columbus Hospice
11.2011 - 08.2019
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
- Participated in ongoing professional development opportunities to stay current with trends and advancements in the hospice care industry.
- Collaborated with community organizations to promote awareness of hospice benefits and services offered.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Managed caseloads effectively while maintaining high levels of responsiveness to both patients'' and families'' needs.
- Educated families on hospice services and provided emotional support throughout the entire process.
Admissions Coordinator
Columbus Hospice
05.2011 - 11.2011
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Reduced wait times for patients with efficient coordination between medical staff and administration teams.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Certified Nursing Assistant
Columbus Hospice
01.2008 - 05.2011
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Performed wound care under supervision, applying dressings and monitoring healing.
- Administered patient care with the use of mobility aids, ensuring safe transfers and movements.
- Monitored and recorded patient food and fluid intake to ensure proper nutrition and hydration.
- Utilized blood pressure monitors and thermometers to collect vital signs and report abnormalities.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and respecting their right to privacy throughout the caregiving process.
- Supported nursing staff during medical procedures by providing necessary supplies and equipment, as well as assisting in patient positioning.
- Performed wound care as directed by nursing staff, maintaining a sterile environment to prevent infection and promote healing.
- Collaborated with interdisciplinary teams to develop personalized care plans for each patient, taking into consideration their physical, emotional, and social wellbeing.
- Maintained a clean and organized work area within the facility that adhered to all health and safety regulations set forth by state guidelines.
Education
High School Diploma -
Columbus High School
Columbus Georgia06-1987
Skills
- Compassionate care
- Family support
- Clinical judgment
Accomplishments
Certified in Hospice and Palliative Care as a CNA on National Level
Completed Dale Carnegie Certification
Instructor CPR/BLS
Employee of the year in 2010
I was recognized as employee of the year for excellent pt. care and for being an outstanding employee who always went above and beyond for the company.
Timeline
Hospice Care Consultant/Liaison
Georgia Hospice Care
05.2024 - Current
Community Hospice Liaison
Preferred Care Hospice
08.2019 - 05.2024
Community Hospice Liaison
Columbus Hospice
11.2011 - 08.2019
Admissions Coordinator
Columbus Hospice
05.2011 - 11.2011
Certified Nursing Assistant
Columbus Hospice
01.2008 - 05.2011
High School Diploma -
Columbus High School
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