Randy Soles soles

Service Technician

We Care Heating And Air

Warner Robins

05.2024 - 06.2025

Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Conducted routine maintenance on HVAC units to ensure optimal performance.
Installed heating and air conditioning systems in residential and commercial properties.
Diagnosed and repaired equipment malfunctions using specialized tools and techniques.
Communicated with clients for outstanding customer service and to increase repeat business.
Performed onsite repair of equipment at customer locations.
Collaborated with customers to understand service needs and provide recommendations.
Maintained accurate service records and documented repairs performed on equipment.
Provided exceptional customer service during installations and maintenance visits.
Repaired faulty components such as motors, pumps, valves, switches.
Identified potential problems during routine inspections in order to prevent future breakdowns.
Troubleshot electrical circuits using schematics and diagrams.
Conducted service appointments to diagnose and fix problems.
Responded quickly to emergency calls from clients needing immediate assistance.
Logged services performed in service ticket system.
Trained new team members on service processes to increase productivity.
Tested repaired items to ensure functionality before returning them to customers.
Set up and operated mechanical and manual tools and equipment.
Tracked inventory used and notified supervisor about re-ordering needs.
Filled out work orders, repair logs and maintenance plans to document work completed.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Handled yearly and preventive maintenance to keep vehicles in good working condition.
Provided training on the safe usage of equipment when needed.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Completed scheduled appointments on time to drive quality service.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Estimated cost of labor and materials for projects and communicated value to clients.
Kept records of parts and equipment used in projects to update inventory.