Ranesha Finley
Fairburn
Summary
Results-driven professional with extensive experience in performance evaluation, employee training, and audit preparation. Expertise in developing strategies to improve service quality and compliance, contributing to increased customer satisfaction and operational success. Proactive financial leader with history of quality customer service and financial expertise. Goes above and beyond to meet corporate objectives. Offering many years of successful performance in branch management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Delta Community Credit Union
Peachtree City
10.2020 - 12.2025
- Assisted in managing daily branch operations and customer service activities.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Facilitated communication between management and staff regarding branch policies.
- Oversaw compliance with credit union regulations and internal policies.
- Coordinated team schedules to ensure optimal staffing levels at the branch.
- Monitored branch performance metrics and identified areas for improvement.
- Resolved customer issues effectively in order to maintain strong customer relationships.
Head Teller
Delta Community Credit Union
Fayetteville
09.2016 - 10.2020
- Supervised daily operations and managed teller staff at Delta Community Credit Union.
- Ensured compliance with banking regulations and internal policies during transactions.
- Trained new tellers on procedures, systems, and customer service best practices.
- Handled complex customer inquiries and resolved issues to maintain satisfaction.
- Monitored cash flow and balanced teller drawers at the end of each shift.
- Implemented process improvements to enhance efficiency in transaction handling.
- Assisted in training new tellers on operational procedures, policies, and regulations.
Assistant Head Teller
Delta Community Credit Union
Stockbridge
08.2014 - 09.2016
- Conducted regular audits of teller transactions for accuracy and compliance.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
Senior Teller
Delta Community Credit Union
Stockbridge
08.2011 - 08.2014
- Processed member transactions efficiently and accurately.
- Assisted members with account inquiries and service requests.
- Managed cash drawer, ensuring proper balancing daily.
- Trained new tellers on procedures and customer service techniques.
- Promoted credit union products to enhance member engagement.
Team Leader
Chic-Fil-A
Stockbridge
05.2006 - 08.2011
- Led team members in daily operations to ensure smooth service delivery.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels and coordinated restocking of supplies efficiently.
- Oversaw shift schedules to maintain adequate staffing during peak hours.
- Implemented quality control measures to enhance food safety and cleanliness.
- Organized team meetings to communicate goals and encourage collaboration.
Skills
- Team leadership
- Employee training
- Operational efficiency
- Account management
- Audit preparation
- Client relationship management
- Strong interpersonal skills
- Customer relationship management
- Performance evaluation
- Vault audits
- Interviewing and hiring
Certification
Leadership Excellence Certification -Kennesaw State University 2025
Timeline
Assistant Branch Manager
Delta Community Credit Union
10.2020 - 12.2025
Head Teller
Delta Community Credit Union
09.2016 - 10.2020
Assistant Head Teller
Delta Community Credit Union
08.2014 - 09.2016
Senior Teller
Delta Community Credit Union
08.2011 - 08.2014
Team Leader
Chic-Fil-A
05.2006 - 08.2011