RaNiya Dunn
Lawrenceville,GA
Summary
A cosmetology professional known for delivering high-quality beauty services and personalized client care. Expertise in various extensions, haircare, and hairstyling techniques with a focus on achieving client satisfaction and maintaining high standards. Recognized for strong collaboration within team settings and adaptability to changing client needs, ensuring consistent and reliable service. Detail-oriented professional with experience in customer service, social media marketing, business organization, and technology. Adept at managing digital platforms, supporting operational efficiency, and delivering high-quality customer experiences.
Overview
5
5
years of professional experience
Work History
Licensed Cosmetologist/Small Business Owner
Crown Me Gorgeous
03.2025 - Current
- Provided expert hair cutting, coloring, extension styling services to diverse clientele.
- Maintained up-to-date knowledge of industry trends and techniques through continuous education.
- Assisted clients in selecting appropriate hairstyles and products based on face shape and hair type.
- Developed strong client relationships, ensuring high levels of satisfaction and repeat business.
- Educated clients on hair care products and techniques to maintain styles effectively.
- Assisted in marketing initiatives through social media, increasing overall brand visibility and reach.
- Built a loyal clientele base through exceptional customer service and personalized care.
Customer Service Representative
Jeffery Threat Drywall
01.2021 - 12.2023
- Provided exceptional customer support, resolving inquiries efficiently and ensuring high satisfaction levels.
- Managed order processing through CRM software, maintaining accurate records and tracking shipments effectively.
- Assisted in training new team members on customer service protocols and company policies to enhance performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Whiplash Salon
07.2023 - 11.2023
- Coordinated daily appointments, optimizing schedule efficiency for salon staff and clients.
- Managed client communications through phone and email, enhancing customer service experience.
- Assisted with inventory management, ensuring adequate supplies for operations and retail sales.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Supported marketing initiatives by maintaining social media presence and promoting special events.
- Organized salon events, coordinating logistics to enhance community engagement and brand visibility.
Crew Member
Chick-fil-A
07.2020 - 03.2021
- Provided exceptional customer service in high-volume settings, ensuring a positive dining experience.
- Operated kitchen equipment and adhered to safety and sanitation protocols consistently.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new crew members on standard operating procedures and best practices.
- Worked front counter, drive-thru and other areas.
Education
No Degree - Business Administration And Management
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Archer High School
Lawrenceville, GA05-2021
Skills
- Extensions application
- Cosmetology
- Friendly communication
- Sales and upselling
- Social media promotion
- Relationship building and management
Timeline
Licensed Cosmetologist/Small Business Owner
Crown Me Gorgeous
03.2025 - Current
Administrative Assistant
Whiplash Salon
07.2023 - 11.2023
Customer Service Representative
Jeffery Threat Drywall
01.2021 - 12.2023
Crew Member
Chick-fil-A
07.2020 - 03.2021
No Degree - Business Administration And Management
Kennesaw State University
High School Diploma -
Archer High School