RAPHAEL MATHUBA

Infrastructure Management and VMware Solutions

• Managed IT infrastructure, ensuring high availability and performance.
• Attended VMware Certified Professional (VCP) training, acquiring advanced skills in VMware infrastructure deployment and management.
• Expert in troubleshooting VMware Site Recovery Manager (SRM), replication, and networking issues, ensuring robust disaster recovery and business continuity strategies.

Backup and Data Recovery

• Experienced in managing backups and troubleshooting Data Domain systems, enhancing data integrity and availability.

ccTLD (.bw) Domain Registry Management

• Managed the .bw country code top-level domain (CCTLD) registry, overseeing domain registration processes and policy implementation.
• Implemented DNS and DNSSEC for the .bw domain, ensuring optimal security and reliability of the national domain infrastructure.

Software Development

• Developed applications using JavaScript (Node.js, React, Express, MongoDB), contributing to the full software development lifecycle.
  Contributed to Java-based project development, demonstrating versatility in programming languages and frameworks.
• Designed and implemented application efficiency tools, including ticketing and support systems, to enhance operational efficiency.

Stakeholder Management

• Experienced in liaising with external stakeholders, managing relationships, and successfully delivering multiple collaborative projects.

Infrastructure Monitoring Solutions

• Deployed and managed infrastructure monitoring solutions using Nagios and Zabbix, ensuring proactive system health checks and performance optimization.

IT Support and Workplace Solutions

• Provided comprehensive IT support, resolving daily user issues and contributing to a productive work environment.
• Developed innovative solutions to enhance workplace efficiency and user satisfaction.
  

Digital Channels Support

• Provided comprehensive support for Electronic Banking Services and platforms, including Internet Banking, SmartApp, and USSD, ensuring seamless digital banking experiences for customers.
• Investigated a wide range of digital banking transactions, including international payments, scheduled payments, bulk salary uploads, self-account transfers, and Instant Money transactions.
• Managed Value-Added Services (VAS) support for transactions such as electricity bill payments, DSTV subscriptions, and airtime top-ups, enhancing customer satisfaction and engagement.

Physical Channels Support

• Supported physical banking channels, including Point of Sale (POS) systems, Automated Teller Machines (ATMs), and Cash Deposit Machines (CDMs), to facilitate customer transactions and resolve issues.
• Collaborated closely with internal teams to troubleshoot and investigate customer issues across various bank applications, improving transaction success rates and reducing downtime.

Cross-functional Team Collaboration

• Worked alongside IT, customer service, and operations departments to implement solutions that enhance channel efficiency and reliability.
• Contributed to the continuous improvement of banking channels by providing feedback and insights from customer issues and transaction analyses.
  

• Project Overview: Designed and developed an innovative web application for cattle monitoring and management, leveraging RFID technology to track livestock health, location, and activity, addressing key industry challenges.
• Back-End Development:Implemented robust back-end features using Node.js and the ExpressJS framework, ensuring efficient data handling and server-side logic for real-time livestock tracking.
  Developed RESTful APIs to facilitate seamless integration with RFID hardware, enabling accurate and instantaneous data capture and retrieval.
  
• Front-End Design and Development:Architected and developed the application’s front-end using ReactJS and Redux, focusing on a user-centric design to provide farmers and livestock managers with an intuitive interface for monitoring cattle.
  Implemented interactive dashboards and reporting tools, allowing users to visualize data on livestock health, movements, and management tasks effectively.
  
• System Planning and Analysis:Conducted in-depth analyses, creating detailed plans, diagrams, and verification procedures to ensure the application met functional and non-functional requirements.
  Utilized agile development practices to adapt to feedback and evolving project requirements, ensuring the delivery of a scalable and secure solution.
  

• Assisted senior engineers in Automated Teller Machine(ATM) diagnosis and parts replacements such as card readers,cash cassets,receipt printers etc
• Performed preventative maintenance of hardware components such as laptops,printers and ATMs for various establishments such as BTC,Bank ABC,Motswedi Securities
• Got exposed to different types of ATMs such as NCR and Wincor,their differences and how they are configured.