Raphael Tommie
Jonesboro
Summary
Dynamic and dependable Sales professional with a proven track record excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in time management and maintaining professionalism under pressure, consistently achieving positive outcomes in high-stress environments.
Overview
16
16
years of professional experience
Work History
Rideshare Delivery Driver
Instacart/ Lyft/ Door Dash
08.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Freight Broker Referral Agent
Pistoresi Logistics
07.2019 - 06.2022
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
Referral/ Sales Agent
Motor Club Of America Mca
02.2013 - 08.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Service Representative
Walmart
04.2009 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Riverdale HighSchool
Riverdale ,Ga 05-2002
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Punctual and reliable
Accomplishments
Recieved Badges for going above and beyond to satisfy customers
Languages
English
Full Professional
Timeline
Rideshare Delivery Driver
Instacart/ Lyft/ Door Dash
08.2021 - Current
Freight Broker Referral Agent
Pistoresi Logistics
07.2019 - 06.2022
Referral/ Sales Agent
Motor Club Of America Mca
02.2013 - 08.2018
Customer Service Representative
Walmart
04.2009 - 01.2013
Riverdale HighSchool
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