Rapunzel D'Antignac
Augusta
Summary
Detail-oriented Billing Coordinator with over four years of experience in invoice management and customer service. Specializes in resolving billing disputes and improving processes to ensure accurate billing and compliance. Committed to fostering team collaboration and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Billing Coordinator
ADP
Augusta
04.2019 - 03.2026
- Managed daily workflow processes associated with invoice creation and distribution.
- Addressed customer inquiries regarding services, bills, and payments to enhance satisfaction.
- Researched customer account information to respond to inquiries and resolve disputes.
- Collaborated with sales team to ensure accurate and timely billing for customers.
- Ensured compliance with company policies related to invoice generation and processing.
- Partnered with team members to identify and implement process improvements for workflow efficiency.
Teledata Majors Department
ADP
Augusta
05.2018 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.
- Recognized and addressed customer needs quickly to enhance satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Teladate Representative SBS
ADP
Augusta
08.2011 - 05.2018
- Handled difficult calls with strong telephone etiquette, ensuring customer concerns were addressed professionally.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with cross-functional teams to improve customer support initiatives, enhancing overall client satisfaction.
- Provided customer service by answering product and service related questions.
- Built relationships with existing customers to identify and promote new product or service opportunities.
- Mentored junior representatives, fostering a positive team environment and knowledge sharing.
- Provided accurate payroll processing and ensured timely service delivery to clients.
Education
Bachelor of Arts - Business Administration And Management
Kaplan University
Davenport, IA11-2011
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ01-2008
Skills
- Invoice management
- Monthly invoicing
- Invoice processing
- Billing reconciliation
- Billing dispute resolution
- Dispute resolution
- Customer service
- Multitasking
- Verbal and written communication
Timeline
Billing Coordinator
ADP
04.2019 - 03.2026
Teledata Majors Department
ADP
05.2018 - 04.2019
Teladate Representative SBS
ADP
08.2011 - 05.2018
Bachelor of Arts - Business Administration And Management
Kaplan University
Associate of Arts - Business Administration
University of Phoenix