Raqe Young
Duluth
Summary
Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
6
6
years of professional experience
Work History
Program Manager
Century 360
Duluth
05.2024 - Current
- Negotiated contracts and agreements with vendors and suppliers.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Monitored performance metrics to ensure timely completion of tasks.
- Implemented best practices in order to maximize efficiency of operations.
Assistant Branch Manager
Regional Finance
Duluth
09.2021 - 04.2024
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.
- Networked within communities to identify and capitalize on business opportunities.
Customer Relations Assistant Manager
Shane Co
Duluth
02.2019 - 09.2021
- Performed administrative tasks such as data entry, filing documents.
- Provided excellent customer service to ensure customer satisfaction.
- Collaborated with other departments to resolve customer issues quickly and effectively.
- Created promotional materials highlighting new products or services.
- Assisted customers with product selection, ordering, returns or exchanges.
- Excelled in exceeding daily credit card application goals.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Associate of Science - Marketing Research
Southern New Hampshire University
Hooksett, NH03-2015
Skills
- Professional writing
- Community outreach
- Cost estimates & budgets
- Critical thinking
- Utilization management
- Onsite customer support
- Work delegation
- Relationship building
- Attention to detail
- Flexible and adaptable
References
References available upon request.
Timeline
Program Manager
Century 360
05.2024 - Current
Assistant Branch Manager
Regional Finance
09.2021 - 04.2024
Customer Relations Assistant Manager
Shane Co
02.2019 - 09.2021
Associate of Science - Marketing Research
Southern New Hampshire University
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