Detailed professional communicates proactively to coordinate projects and align logistics with objectives. Astute problem-solver with exceptional critical thinking and workflow coordination skills.
Overview
6
6
years of professional experience
Work History
Customer Order Planner
DHL Supply Chain
Lithia Springs
11.2022 - Current
Created detailed reports outlining current status of projects and identified areas for improvement or optimization.
Developed comprehensive plans for resource allocation and project management.
Managed timelines for completion of tasks assigned by upper management.
Led brainstorming sessions with cross-functional teams to generate ideas for improving existing systems and processes.
Assisted in developing strategic plans for long-term initiatives while managing short-term tasks simultaneously.
Identified potential problems and created solutions to mitigate risks associated with projects.
Personal Assistant
Private Individual
Lithia Springs
01.2021 - 07.2024
Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
Coordinated travel arrangements, including flights, accommodations, and itineraries.
Organized both physical and digital files and updated reports to coordinate project materials.
Sorted mail received daily for distribution.
Screened telephone calls and inquiries and directed as appropriate.
Completed basic administrative work and managed household accounts.
Material Handler
CEVA Logistics Inc.
Tallapoosa
10.2021 - 08.2022
Observed inventory allocation to maintain material needs and production deadlines.
Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Maintained inventory records, including tracking incoming and outgoing shipments.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Loaded completed orders on pallets according to delivery numbers.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase