RAQUELLE GONZALEZ
RINCON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Director of Operations
Bluesky Auto Wholesaler LLC
08.2021 - 03.2025
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Trained new personnel regarding company operations, policies and services.
- Assisted in recruiting, hiring and training of team members.
Finance Consultant
Bobby Rahal Toyota
02.2019 - 08.2021
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Assisted customers with completing loan applications and other paperwork.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Compiled closing packages for drafting and presentation accuracy.
Education
Bachelor of Arts - Communications
Messiah University
Mechanicsburg, PA01.2018
Skills
- Process improvements
- Financial controls implementation
- Business management
- Self motivation
- Team building
- Performance improvements
- Multitasking
- Professionalism
- Team collaboration
- Active listening
- Email management
- Administrative support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Director of Operations
Bluesky Auto Wholesaler LLC
08.2021 - 03.2025
Finance Consultant
Bobby Rahal Toyota
02.2019 - 08.2021
Bachelor of Arts - Communications
Messiah University
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