Rasberri Mathis
Savannah
Summary
With 17 years experience in the customer service field, I look forward to joining your team as a receptionist.
Excels in multi-tasking, communication, and interpersonal skills with the ability to establish rapport with customers and employees. Exceptional customer service advocacy and communication skills with the ability to relay customer needs to appropriate team members team is passionate about ensuring our patients receive the best experience
Overview
16
16
years of professional experience
Work History
Cake Decorator
Self Employed Services
01.2024 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Customer Service
Publix
10.2008 - 01.2024
- Supervisory duties include coaching, training and motivating staff to perform effectively
- Customer service managers must also create an environment where employees feel valuable to the organization
- Customers reach out to customer service teams when they have questions about products or services
- Focus on customer satisfaction
- Train staff members to new job skills, approachable to other staff members
- Strong communication skills
- Streamlined customer service processes for improved efficiency and response times.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
- Answered client queries and complaints to provide strong customer service.
Education
High School Diploma -
Groves High School
Garden City, GA05.2008
Skills
- Customer service
- Multi-tasking
- Communication
- Interpersonal skills
- Establish rapport
- Customer service advocacy
- Relay customer needs
- Custom cake consultations
- Cake decoration
- Precise Hand-eye coordination
Languages
English
Timeline
Cake Decorator
Self Employed Services
01.2024 - Current
Customer Service
Publix
10.2008 - 01.2024
High School Diploma -
Groves High School
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