Rashawn Brown-Hamilton
Columbus,GA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.
Overview
11
11
years of professional experience
Work History
Customer Service Sales Agent
Metro PCS
01.2014 - 05.2015
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service and Retention Expert
Convergys, AT&T
06.2015 - 10.2017
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Utilized knowledge of customer experience to create specialized plans for customer retention on over 40 callers per day.
- Evaluated current customer retention strategies and recommended improvements.
Title I Parent Liaison
Muscogee County School District
11.2017 - 07.2020
- Instructed parents in school processes, academic programs, and available resources.
- Facilitated positive and production communication between educators and families.
- Organized parent volunteers to support school activities and program needs.
- Produced detailed and timely reports, paperwork and other supporting materials to facilitate communication between families and educators.
- Helped develop special programs, events, and workshops to inform and better involve parents.
Kindergarten Paraprofessional
Muscogee County School District
08.2020 - 07.2024
- Observed and assessed student performance and charted progress.
- Applied evidence-based practices for classroom management to enhance learning results.
- Enforced rules and instructions to maintain discipline for 25 students .
- Took part in professional development workshops to boost skills.
- Developed and implemented strategies to improve student engagement.
- Cleaned, organized and restocked classrooms for upcoming classes.
Paraprofessional, Pre-K
Muscogee County School .District
08.2024 - Current
- Assisted classroom teacher in supervising 19 students during snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Education
Bachelor of Science - Early Childhood Education
Ashford University
San Diego, CA01-2027
Associate of Applied Science - Paralegal Studies
Kaplan University
Davenport, IA02-2008
Diploma - Forensic Science And Private Investigator
Colorado Technical University
Colorado Springs, COCertificate - General Office Assistant Certificate
Columbus Technical College
Columbus, GA01-2004
Certificate - Business Office Assistant Certificate
Columbus Technical College
Columbus, GA01-2004
High School Diploma -
George Washington Carver High School
Columbus, GA05-1999
Skills
- Retail sales customer service
- Customer service excellence
- Continuing education
- Classroom support
- Educational assistance
- Instructional support
Timeline
Paraprofessional, Pre-K
Muscogee County School .District
08.2024 - Current
Kindergarten Paraprofessional
Muscogee County School District
08.2020 - 07.2024
Title I Parent Liaison
Muscogee County School District
11.2017 - 07.2020
Customer Service and Retention Expert
Convergys, AT&T
06.2015 - 10.2017
Customer Service Sales Agent
Metro PCS
01.2014 - 05.2015
Bachelor of Science - Early Childhood Education
Ashford University
Associate of Applied Science - Paralegal Studies
Kaplan University
Diploma - Forensic Science And Private Investigator
Colorado Technical University
Certificate - General Office Assistant Certificate
Columbus Technical College
Certificate - Business Office Assistant Certificate
Columbus Technical College
High School Diploma -
George Washington Carver High School
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