Rashawn Stafford
Decatur,GA
Summary
Dynamic Patient Services Representative with a proven track record at Olansky Dermatology Associates, excelling in insurance verification and appointment scheduling. Demonstrated exceptional multitasking and organization skills, resolving patient complaints with empathy and enhancing overall satisfaction. Committed to maintaining confidentiality and improving operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Patient Services Representative
Olansky Dermatology Associates
01.2017 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume 100+ calls daily, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Mail Clerk /Medical Claims Processor
Great Expressions Dental Centers
04.2015 - 03.2016
- Processed and organized incoming mail for distribution to appropriate departments.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Created batches with insurance payments for claims processing department
- Applied payments, adjustments, patients coinsurance, co-pays, and deductibles to patient account
Cashier /Healthcare Customer Service Representative
QuikTrip
04.2013 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum
customer satisfaction.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food
handling procedures.
- Remained aware of surroundings and secured cash to minimize loss potential.
Education
High School Diploma -
Booker T Washington High School
Atlanta, GA05.2010
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Medical billing
- Multitasking and organization
- Payment processing
- Call center customer service
Timeline
Patient Services Representative
Olansky Dermatology Associates
01.2017 - Current
Mail Clerk /Medical Claims Processor
Great Expressions Dental Centers
04.2015 - 03.2016
Cashier /Healthcare Customer Service Representative
QuikTrip
04.2013 - 04.2015
High School Diploma -
Booker T Washington High School
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