Rashayla Kelly
Waynesboro
Summary
Dedicated receptionist with strong organizational and communication skills. Proven ability to enhance client experiences through effective appointment scheduling and prompt inquiry resolution.
Overview
1
1
year of professional experience
Work History
Receptionist
Shendo’s Tax & Services
Waynesboro, GA
01.2025 - 04.2026
- Greeted clients and visitors, ensuring a welcoming atmosphere at reception.
- Scheduled appointments and maintained calendars for tax preparation services.
- Processed client inquiries and provided information on services offered.
- Assisted with document organization, ensuring accuracy in client records.
- Managed multi-line phone systems, directing calls efficiently to appropriate staff.
Membership Desk Associate
Burke County Family YMCA
Waynesboro, GA
09.2025 - 12.2025
- Assisted in organizing events and programs to enhance member engagement and participation.
- Processed membership registrations and renewals using YMCA membership management software.
- Conducted facility tours for prospective members, highlighting key features and benefits of membership.
- Trained new staff on operational procedures, enhancing team effectiveness at the front desk.
- Enhanced member experience by providing friendly and efficient service at the membership desk.
- Addressed member inquiries promptly and professionally, resolving issues effectively to maintain satisfaction levels.
- Maintained accurate records of memberships, payments, and attendance for reporting purposes.
Education
High School Diploma -
Burke County Comprehensive High School
Waynesboro, GA05.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
Timeline
Membership Desk Associate
Burke County Family YMCA
09.2025 - 12.2025
Receptionist
Shendo’s Tax & Services
01.2025 - 04.2026
High School Diploma -
Burke County Comprehensive High School