Rasheeda Shuman
Brunswick
Summary
Dynamic Patient Account Representative with expertise in insurance billing and HIPAA compliance at Southeast Georgia Health System. Proven ability to enhance patient satisfaction through effective communication and problem resolution. Recognized for streamlining billing processes and collaborating with healthcare providers to resolve discrepancies, ensuring timely account management and accurate billing practices.
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Motivated Patient Account Representative offering 12 years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.
Overview
23
23
years of professional experience
Work History
Patient Account Representative
Southeast Georgia Health System
08.2013 - Current
- Processed patient accounts efficiently, ensuring accurate billing and timely follow-ups.
- Assisted patients with inquiries regarding insurance coverage and payment options.
- Maintained up-to-date knowledge of healthcare regulations affecting billing practices.
- Collaborated with healthcare providers to resolve account discrepancies effectively.
Role Player
Omni Corporation
04.2009 - 08.2013
- Facilitated immersive scenarios to enhance training effectiveness and participant engagement.
- Collaborated with team members to develop realistic character backgrounds and narratives for role-playing exercises.
- Assessed participant performance during simulations, providing constructive feedback for improvement.
- Streamlined preparation processes by organizing resources and coordinating logistics for training sessions.
- Successfully transitioned between multiple roles in a single day without compromising character integrity or performance quality.
Customer Service Associate
Circuit City
08.2002 - 04.2009
- Delivered exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted in training new associates on product knowledge and service techniques.
- Maintained up-to-date knowledge of current promotions and product offerings to enhance customer experience.
- Collaborated with team to streamline operations and improve service delivery processes.
- Handled complex customer complaints, ensuring timely resolutions and enhancing satisfaction levels.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma - General Studies
Glynn Academy High School
Brunswick, Ga06.1999
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Data entry proficiency
- Team collaboration
- Verbal and written communication
- Payment processing
- HIPAA
- Excellent judgment
- Analytical and critical thinking
- Paperwork processing
- Organizational skills
- Clear communication
- Decision-making
- Training and teaching
- Negotiation and resolution
Timeline
Patient Account Representative
Southeast Georgia Health System
08.2013 - Current
Role Player
Omni Corporation
04.2009 - 08.2013
Customer Service Associate
Circuit City
08.2002 - 04.2009
High School Diploma - General Studies
Glynn Academy High School