RASHEEDAH DREHER
Acworth
Summary
Professional Office Management and Administrator with 4+ years experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, works effectively with cross-functional teams in ensuring operational and service excellence. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Ankle & Foot Centers Of America
11.2022 - Current
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Counselled patients on potential financial liabilities and payment requirements.
- Performed administrative duties such as filing, faxing, photocopying.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Patient Access Representative
Northside Hospital
09.2019 - Current
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
Front Desk Agent
HOMEWOOD SUITES BY HILTON
07.2019 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Administrative Assistant
ONE ON ONE PHYSICAL THERAPY
07.2016 - 07.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Registered and verified patient records before triage with most up-to-date information.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Converted paper charts into digital files and uploaded to EMR system.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Managed office bookkeeping with insurance billing and patient payments.
- Organized paperwork such as charts and financial reports for office and patient needs
- Communicated with patients regarding payments on outstanding accounts.
Front Office Supervisor
HOLIDAY INN EXPRESS
06.2012 - 06.2016
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Identified efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
- Monitored front areas so that any questions could be responded to quickly and effectively
- Delivered performance reviews, recommending additional training or advancements.
Skills
- Exceptional Guest services Skills
- Office administration
- Appointment scheduling
- Patient registration
- Insurance verification
- Patient check-in
- Medical terminology
- Payment collection
- EMR
Timeline
Patient Service Representative
Ankle & Foot Centers Of America
11.2022 - Current
Patient Access Representative
Northside Hospital
09.2019 - Current
Front Desk Agent
HOMEWOOD SUITES BY HILTON
07.2019 - 10.2023
Administrative Assistant
ONE ON ONE PHYSICAL THERAPY
07.2016 - 07.2019
Front Office Supervisor
HOLIDAY INN EXPRESS
06.2012 - 06.2016
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