Rashonda Ford
Albany,Ga
Summary
My name is Rashonda Ford. I am a skilled healthcare professional with experience as a CNA, Sterile Processing Technician, Customer Service Representative and Manager. Focused on patient care, safety, ensuring efficient operations and high-quality healthcare standards. Expert in sterilization techniques and workplace safety, coupled with exceptional problem-solving and communication skills. Increased departmental compliance and supported critical surgical outcomes through diligent audits and continuous improvement initiatives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Central Sterile Processing Technician
Erika Hudson
02.2021 - Current
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
- Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
- Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
Walmart
Ted
08.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Joshua Williams
01.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Health Information Management Technology
Albany Technical College
Albany, GA12.2025
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2019
Skills
- Surgical Instrument Knowledge
- Ethics and confidentiality
- Operating Room Support
- Managing materials
- Quality Control
- Problem-Solving
- Organizational Skills
- Team Collaboration
- Critical Thinking
- Excellent Communication
- Reliability
- Multitasking Abilities
- Decision-Making
- Adaptability and Flexibility
- Team building
Certification
- SPT - Sterile Processing Technician
- Certified Nurse Assistant
- Basic Life Support
Languages
English
Full Professional
Timeline
Central Sterile Processing Technician
Erika Hudson
02.2021 - Current
Walmart
Ted
08.2020 - 03.2022
Customer Service Representative
Joshua Williams
01.2019 - 06.2020
- SPT - Sterile Processing Technician
- Certified Nurse Assistant
- Basic Life Support
Associate of Applied Science - Health Information Management Technology
Albany Technical College
High School Diploma -
Dougherty Comprehensive High School
Similar Profiles
Nehemiah MadridNehemiah Madrid
Pecos Valley Production (Temp Employee) at Erika MadridPecos Valley Production (Temp Employee) at Erika Madrid
MICHELL OSEJOMICHELL OSEJO
Live-Out Nanny at Erika MateusLive-Out Nanny at Erika Mateus
Stone IslasStone Islas
Private Nanny at Erika WilliamsPrivate Nanny at Erika Williams