Raul Hernandez

• Delivered data analytics projects on time by leading cross-functional teams.
• Coordinated stakeholder meetings to gather requirements and align project objectives.
• Managed project budgets to ensure effective resource allocation.
• Mentored junior team members in best practices for data analytics.
• Communicated project status updates to stakeholders and leadership teams.
• Identified project risks and implemented effective mitigation strategies.
• Tracked costs and expenses against original project budget for accuracy.
• Updated project plans based on evolving objectives and staff availability.

• Executed daily tasks with precision and efficiency.
• Monitored project budgets to ensure adherence to approved limits.
• Developed comprehensive project plans to guide resource management.
• Collaborated with diverse teams to resolve product-related issues and achieve goals.
• Facilitated stakeholder communication through timely updates on task progress.
• Introduced innovative solutions that enhanced team performance and outcomes.
• Delegated responsibilities effectively among team members to streamline operations.
• Addressed customer concerns promptly to improve overall satisfaction.

• Managed inventory and recovery of plug spares across approximately 1,900 central offices in 22 wireline states.
• Supported project management team across Midwest, Southwest, and West regions.
• Created and maintained reports to track regional hub progress for upper management review.
• Trained all user of applications used to support locations.
• Coordinated establishment of 73 spare plug-in storage and distribution hubs in metropolitan areas.
• Demonstrated thorough understanding of network central office equipment.
• Facilitated meetings with various management levels, including V.P. level executives.
• Developed and maintained methods and procedures for hub operations.

• Oversaw SE U-Verse Field Support Operations, achieving top national rankings in inventory and compliance metrics.
• Established best practices to enhance checkout efficiency and scanning compliance.
• Created and maintained M&P documents, ensuring accessibility via dedicated SharePoint site for garage staff.
• Transitioned Ryder U-Verse responsibilities to Network team, reducing inventory shrinkage and improving compliance with AT&T standards.
• Contributed to startup of new garages in Atlanta market by developing M&P documentation for future operations.
• Managed logistics operations, streamlining supply chain coordination and efficiency.
• Oversaw inventory control processes to maintain accurate stock levels.
• Trained staff on best practices for warehouse management systems.

Managed daily operations of call center team, ensuring strict policy adherence.

• Analyzed call metrics to identify operational improvement opportunities.
• Coached staff on customer service best practices, enhancing interaction quality.
• Developed training programs for new hires to improve service delivery.
• Met or exceeded benchmarks for call speed, accuracy, and volume consistently.
• Facilitated team meetings to communicate updates and reinforce company objectives.
• Collaborated with training team for frontline agent support and certification initiatives.
• Resolved escalated customer issues using effective problem-solving techniques.

• Install, repair and perform preventive maintenance on digital services and ancillary hardware and software in the outside plant environment, which many include carrier circuits, Digital Loop Carrier, and next generation DLC.
• Perform work inside/outside in connection with installation or repair of circuits, which may require sending or receiving signals to adjust gain devices at the customer premises for digital and/or analog circuits.
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