Raveen Woods
Hampton
Summary
Dynamic professional with extensive experience as a Substitute Teacher, adept at fostering student engagement and implementing effective classroom management strategies. Recognized for enhancing literacy development and building strong relationships with students. Proficient in MS Office and skilled in problem-solving, consistently delivering positive educational outcomes.
Overview
9
9
years of professional experience
Work History
Substitute Teacher, K-12
ESS Staffing
03.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
Private Nanny
Multiple Families
02.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Assisted with homework and school projects, fostering a love for learning in the children.
Licensed Health Insurance Agent
TTEC
02.2020 - 03.2022
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
- Utilized advanced analytical skills to evaluate risk factors and assess appropriate coverage levels for individual client situations.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
- Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
- Developed strong relationships with medical providers within the local community to better serve client healthcare needs.
- Managed a diverse portfolio of health insurance accounts while consistently meeting sales targets and exceeding performance expectations.
Benefit Verification Specialist
Chime Solutions
08.2016 - 01.2020
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Streamlined pre-service financial clearance processes, expediting access to care for patients in need of urgent medical intervention.
- Leveraged advanced problem-solving skills in navigating complex cases involving multiple policies or payers, ultimately securing coverage approvals where possible.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Assisted with staff training on new software systems and procedures, promoting a cohesive team environment focused on quality assurance.
- Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
- Built strong relationships with insurance representatives, fostering effective communication channels for resolving complex issues.
- Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
- Facilitated smooth transitions for patients between care providers by coordinating authorizations for outpatient services.
Education
Forest Park High School
Forest Park, GA05.2016
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Literacy development
- Instructional strategies
- Classroom management
- Relationship building and management
- Adaptable
- Records management
- Proficient in software
- Equipment troubleshooting
- MS office
- Excellent communication
- Multitasking Abilities
- Problem-solving
- Analytical thinking
- Organizational skills
- Task prioritization
Timeline
Substitute Teacher, K-12
ESS Staffing
03.2024 - Current
Private Nanny
Multiple Families
02.2022 - Current
Licensed Health Insurance Agent
TTEC
02.2020 - 03.2022
Benefit Verification Specialist
Chime Solutions
08.2016 - 01.2020
Forest Park High School