Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Raven Smith

Conyers

Summary

Dynamic professional with extensive experience in customer service at Taco Mac and BD. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in maintaining HIPAA compliance and accurate record-keeping, ensuring seamless operations. Recognized for training new staff and delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server

Taco Mac
Conyers
11.2024 - 05.2025
  • Checked food before serving it to customers.
  • Prepared drinks according to standard recipes.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Patient Access Representative

BD
Covington
11.2022 - 11.2024
  • Actively participated in team meetings and training sessions.
  • Greeted patients and visitors in a courteous and professional manner.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Provided assistance to internal departments when needed.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between hospital systems and third party payers.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.

Cashier

Walmart
Lithonia
11.2020 - 11.2022
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma -

Salem High School
Conyers, GA
05-2020

Skills

  • Communication skills
  • Time management
  • Record keeping
  • Drink preparation
  • Dining room maintenance
  • Food safety
  • Customer service
  • Patient registration
  • HIPAA compliance
  • Electronic medical records
  • Data entry
  • Problem solving
  • Appointment scheduling

Languages

Spanish
Limited

Affiliations

  • Cheerleading captain in high school
  • AVID.

Accomplishments

  • Early Childhood.

References

References available upon request.

Timeline

Server

Taco Mac
11.2024 - 05.2025

Patient Access Representative

BD
11.2022 - 11.2024

Cashier

Walmart
11.2020 - 11.2022

High School Diploma -

Salem High School

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Raven Smith