Raven Wood
Cordele
Summary
Experienced professional with 7+ years of uncovering solutions to help advance internal operations while ensuring departmental growth. Collaborating with upper-management to recognize areas of opportunity to build brand rapport with client base. Possessing a keen ability to manage schedules, process client in-takes, and collect preliminary information to expedited and centered services. Innovative self-starter who thrives in fast-paced environments while maintaining professionalism and decorum.
Overview
10
10
years of professional experience
Work History
Tax Preparer
Davis Tax Solutions
01.2023 - Current
- Skillfully working alongside team members and other professionals assuring that all clients are receiving sufficient and on-time service. Strategically assisting with the successful filing of tax returns and other tax related procedures. Communicating IRS personnel and working through audits to ensure that clients are getting the maximum legal tax return with minimal errors and chargebacks.
- Orchestrating various marketing and public relations tasks to build a pipeline of customers and to highlight the business in a positive and forward-moving manner that creates opportunities. Diligently reviewing all documentations and cross-referencing information to client profiles to make sure that all information entered correlates with filing documentation and other tax forms.
- Regularly participated in training material and other continuing education practices that increased workplace performance and associate productivity. Assisting team members with collecting appropriate documentation and other needed information for filing(s) to ensure that all team members are reaching performance goals and tapping into their success.
Customer Service Representative
Conduent
08.2020 - 01.2023
- Carried out daily operational tasks to promote the company mission and vision, as well as increase customer satisfaction scores by 15% each quarter, receiving several recognitions for meeting internal performance metrics. Interacting with customers and patrons to ensure their shopping experience is superb; answering questions regarding pricing, promotions, and product selection.
- Participated in ongoing training and education to advance knowledge and building career development. Worked diligently to ensure that all client concerns were managed promptly and efficiently. Maintained a detailed record of every customer's interactions, issues, and resolutions in the company's CRM system. Provided different customer support via phone, email, or live chat. Handle account setups, updates, and cancellations efficiently.
Executive Assistant
Hunt & Company LLC
10.2017 - 07.2019
- Skillfully work to manage the daily schedule and other pertinent time sensitive items for the CEO. Cross Referencing phone calls and calendars to ensure that all items are in alignment, and in many situations, acting as the voice of the CEO in meetings or when dealing with urgent matters. Collaborating with all internal departments to ensure operational tasks are attended to, participating and leading daily team meetings and brainstorming sessions.
- Traveled and accompanied CEO to business related events and meetings, handling all travel arrangements to ensure all time restraints are met and meetings were attended to advance company collaborative efforts and brand rapport. Practiced efficiency with filing documents, collecting travel receipts, and other documentation for business taxes, and other compliance standards.
Cashier/Sales Associate
Walmart
10.2015 - 09.2017
- Accurately processed payments (cash, credit, debit) and issued receipts. Welcomed customers and assisted with any questions and/or concerns. Provided excellent customer service to ensure maximum customer satisfaction. Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately.
Education
Associate's degree - Health & Human Services
Ultimate Medical Academy-Clearwater
Clearwater, FL09.2024
Associate's Degree - Administrative Medical Assistant
Ultimate Medical Academy-Clearwater
Clearwater, FL06.2022
Graduate - General Studies
Crisp County High School
Cordele, GA05.2011
Skills
- Merchandising
- Load & unload
- Packaging
- Driving
- Tax Experience
- Cash handling
- Assembly
- Warehouse Experience
- Customer service
- Mechanical Knowledge
- Personal Assistant Experience
Timeline
Tax Preparer
Davis Tax Solutions
01.2023 - Current
Customer Service Representative
Conduent
08.2020 - 01.2023
Executive Assistant
Hunt & Company LLC
10.2017 - 07.2019
Cashier/Sales Associate
Walmart
10.2015 - 09.2017
Associate's Degree - Administrative Medical Assistant
Ultimate Medical Academy-Clearwater
Graduate - General Studies
Crisp County High School
Associate's degree - Health & Human Services
Ultimate Medical Academy-Clearwater
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