Ray-Ann Foster
Covington
Summary
Dynamic customer service professional with a proven track record at Arise, excelling in problem-solving and communication. Adept at retaining customers through effective solutions and maintaining meticulous records. Recognized for achieving high customer satisfaction and enhancing team collaboration while utilizing technical skills in customer management systems.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Arise
Virtual, GA
08.2025 - 01.2026
- Respond to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies.
- Resolve customer issues and complaints by identifying problems, offering solutions, and escalating complex cases when needed.
- Process transactions such as orders, returns, refunds, or account updates while ensuring accuracy and efficiency.
- Maintain detailed records of customer interactions in company systems and deliver professional, empathetic support to ensure customer satisfaction.
Seasonal Intuit TurboTax Support Representative
Foundever
Virtual, GA
03.2024 - 10.2024
- Respond to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies.
- Resolve customer issues and complaints by identifying problems, offering solutions, and escalating complex cases when needed.
- Process transactions such as orders, returns, refunds, or account updates while ensuring accuracy and efficiency.
- Maintain detailed records of customer interactions in company systems and deliver professional, empathetic support to ensure customer satisfaction.
Sales Associate
Cricket Wireless
Covington, GA
11.2023 - 02.2024
- Assisted customers in selecting wireless phones, service plans, and accessories by explaining product features and promotions.
- Processed sales transactions, activations, upgrades, and payments using POS systems while ensuring accuracy.
- Met or exceeded individual and team sales goals through upselling and delivering excellent customer service.
- Maintained store organization by stocking inventory, setting up displays, and ensuring a clean retail environment.
Seasonal Customer Retention Representative
Comcast
Virtual, GA
05.2023 - 08.2023
- Contacted customers to address concerns, resolve service issues, and encourage them to continue using company products or services.
- Retained customers by offering solutions such as discounts, promotions, or alternative service options.
- Handled high volumes of inbound and outbound calls while maintaining a professional and customer-focused approach.
- Documented customer interactions, feedback, and retention outcomes accurately in company systems.
Education
Bachelor of Science - Technical Management
DeVry University
Decatur, GA05.2027
Skills
- Customer service
- Attention to detail
- Communication
- Problem-solving
- Multitasking
- Time management
- Technical skill (PMS)
- Team collaboration
Timeline
Customer Service Representative
Arise
08.2025 - 01.2026
Seasonal Intuit TurboTax Support Representative
Foundever
03.2024 - 10.2024
Sales Associate
Cricket Wireless
11.2023 - 02.2024
Seasonal Customer Retention Representative
Comcast
05.2023 - 08.2023
Bachelor of Science - Technical Management
DeVry University