RAYCHELL GREEN

• Served in a dual-role position combining member outreach, program enrollment, and peer support services within a suicide prevention and wellness program.
• Managed high-volume inbound and outbound member calls (150+ per week), using motivational interviewing and sales techniques to enroll members in suicide prevention, case management, and peer support programs.
• Conducted member assessments, educated individuals on available services, and consistently met enrollment and productivity goals while maintaining a trauma-informed, member-centered approach.
• Documented interactions and outcomes accurately while collaborating with care managers and interdisciplinary teams to ensure continuity of care.
• Maintained a caseload of approximately 15 members, providing peer support–based case management over a 3-month period to support recovery and wellness goals.
• Assisted members in identifying and accessing community resources, mental health services, and crisis supports while helping them navigate barriers to care.
• Utilized lived experience and recovery-oriented practices to empower members, track progress, and support goal achievement.

• Manage and oversee projects delegated by Senior Leadership to Include Atlanta, GA Commissioner and Program Directors.
• Streamlined hiring processes, conducting thorough applicant screenings and leveraging social media for candidate sourcing, ensuring compliance with employment policies.
• Fostered relationships with stakeholders to secure annual recruitment funding, while providing comprehensive administrative support to Senior Management across 7 districts.
• Oversaw critical projects delegated by Senior Leadership, including initiatives from Atlanta's Commissioner and Program Directors, driving strategic objectives.
• Implemented creative solutions for recruitment challenges, utilizing databases and digital platforms to expand candidate reach and improve hiring outcomes.
• Streamlined hiring processes and expanded candidate reach, resulting in improved recruitment outcomes and compliance with employment policies.
• Cultivated stakeholder relationships to secure annual recruitment funding, while providing comprehensive support to Senior Management across 7 districts.

• Drafted contracts and processed vouchers, ensuring timely payments for participants.

• Recruited diverse groups for vocational training, enhancing community engagement.
• Collaborated with stakeholders to provide resources and referrals to residents.
• Developed tracking systems for recruitment, improving data accuracy and retention.
• Organized community events, boosting participation and resource access.
• Spearheaded recruitment initiatives for diverse groups, expanding workforce diversity and fostering community engagement through strategic partnerships.

• Assisted in clinical procedures by preparing instruments and ensuring compliance with safety protocols.
• Managed patient scheduling and appointment coordination to optimize clinic workflow.
• Educated patients on treatment plans and medication management to enhance health literacy.
• Implemented electronic health record (EHR) systems to streamline documentation processes and improve data accuracy.
• Collaborated with healthcare providers to develop patient care plans tailored to individual needs.

• Provided daily assistance for 50 to 100 clients to assist in the completion of health exams; provided a hospitable atmosphere for the duration of the appointment.

• Prepared treatment rooms for patient examinations, kept rooms neat and clean; Efficiently performed ultrasound cardiovascular health screenings.

• Processed staff and patient incoming calls, faxes, and inquiries, including incoming /outgoing referrals.

• Received patient's messages and provided directions/instructions to patients according to physician orders and established guidelines.

• Placed orders for supplies and equipment to ensure operations and procedures are executed according to protocol.

• Maintained financial records and performed other bookkeeping duties, such as handling credit or collections expenses or mailing monthly statements to patients.

• Scheduled procedures, educated patient regarding testing, test results, diagnosis, medications, or any follow up needed.

• Responded to emergency situations, providing support to staff and patients at the ambulance bay and emergency room
• Monitored premises to ensure safety and compliance with hospital policies.
• Collaborated with medical personnel to facilitate emergency response procedures effectively.

• Contact donors by telephone to recruit for donation.
  Implemented new donor recruitment programs
  
• Schedule appointments to ensure maximum number of donors are scheduled each day.
  
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral
  rates.
  
• Maintain daily production standard, including 100 phone calls and 20 appointments daily to meet
  established collection goals.
  
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors,
  poor customer relations and to ensure sufficient donor availability.

• Answer telephone, screen and direct calls, take and relay messages
  
• Provide information to callers
  
• Greet persons entering organization, direct persons to correct destination,
  Deal with queries from the public and customers,
  
• Ensures knowledge of staff movements in and out of organization,
  
• General administrative and clerical support,
  
• Prepare letters and documents, receive and sort mail and deliveries,
  
• Electronically maintain schedule appointments

• Monitored entrance into a secured office building and checked identification of personnel and
  visitors, and security cameras in the entrances and hallways of a 38 floor office building. ·
• Escorted seniors, person’s with disabilities, and dignitaries around BSH. Certified: CPR, AED
  (Automated external defibrillator),and First Aide
• Responded promptly to incidents, maintaining calm and assessing situations effectively.

• Coordinated referral intake, documentation, and service connections while ensuring confidentiality, accuracy, and timely access to care
• Designed and facilitated training and onboarding for staff, volunteers, and partners to improve service consistency and effectiveness
• Built and managed relationships with community organizations, providers, and stakeholders to strengthen referral pathways and outreach
• Planned and executed community engagement initiatives, events, and resource-based programs aligned with organizational goals
• Identified workflow gaps and operational inefficiencies, contributing to process improvements across referrals, training, and engagement
• Served as a trusted liaison between clients, internal teams, and community partners using trauma-informed, culturally responsive communication

• Greeted hotel guests, checked them into their hotel rooms, answered incoming phone calls and
  assisted guest with needed accommodations
• Assisted the customers to make hotel reservations, in-person and telephonically
  
• Reconciled the computerized occupancy report against the “real time” occupancy of the hotel guests
  Provided hotel guests with problem resolution

• Worked on a team that corrected mailing addresses on returned packages,
  
• Entered and maintained data with high accuracy in company databases.
• Processed over 2000 packages daily.